Preetpal Kainth

• Developed and aligned technology roadmaps, ensuring that emerging technologies were strategically integrated to meet the organization's evolving needs
• Worked closely with senior business managers to ensure that technology portfolios were aligned with the company's strategic objectives, optimizing business outcomes
• Conducted field drop-ins and job inspections, ensuring quality standards were maintained and Addressing customer service issues and complaints, prioritizing customer experience
• Negotiated with customers on issues such as property damage or service complaints, ensuring customer satisfaction while maintaining financial alignment with organizational goals
• Managed work logs and organized more than 200 employee files, ensuring smooth day-to-day operations and adherence to organizational policies and compliance standards
• Working closely with Labour Relations or union representatives to apply the collective agreement
• Undertaking additional duties and projects assigned, contributing to organizational success and aligning with overall growth and strategic priorities
• Trained and Onboarded New Hires: Led training programs, ensuring new hires graduated to operational roles within required timelines in union
• Developed and executed Continuous Improvement Plans (CIP) and Customer Focused Strategies (CFS) to address skills gaps and optimize performance, ensuring the achievement of employee objectives
• Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
• Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
• Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.

• Fiber Optic Installation & Troubleshooting: 8 years of experience in installing, troubleshooting, and splicing fiber optic lines, including Pair Bonding, Fiber TV, VDSL, and ADSL services
  • Professionalism & Customer Rapport: Maintained professionalism while building and sustaining strong customer relationships
  • Network Device Configuration & Troubleshooting: Configured and troubleshot routers, switches, set-top boxes, and PVRs, ensuring optimal functionality
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.

• Server & Network Management: Managed and maintained critical services such as Active Directory, DNS, DHCP, IIS, RAS, Firewalls, Proxy, and VPN Servers, supporting a network of 200+ computers
• Network Security Enhancement: Strengthened network security by deploying VLANs, terminal servers, and implementing user password policies and instructions to safeguard the network
• WAN Link Troubleshooting & Leadership: Led a team in troubleshooting and maintaining WAN links across 30+ locations, utilizing CISCO routers to ensure seamless connectivity

• Company Overview: India
• Software License & Contract Management: Experienced in managing software licenses, service agreements, and contract renewals, ensuring compliance and timely renewals
• Adaptability to New Technologies: Strong analytical skills with the ability to quickly absorb and implement the latest technological advancements
• Teamwork & Multitasking: Excellent interpersonal, organizational, and multitasking abilities, honed through managing tight schedules and deadlines in previous projects
• LAN & WAN Installation & Upgrades: Extensive experience in installing and upgrading LAN/WAN networks, operating systems, application software, and hardware for over 500 users at Competent Synergies
• Network Implementation & Troubleshooting: Skilled in implementing new networks and integrating them with existing systems using CISCO and Force10 routers and switches, with expertise in remote installations and troubleshooting
• India