Preetpal
Summary
With three years of customer service experience, including a year in a supervisory role, I have developed a strong ability to address customer needs effectively while supporting team performance. I focus on building positive relationships and enhancing service quality, contributing to overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Team Lead
Save-On-Foods
10.2024 - 03.2025
- Completed all tasks in compliance with company policies and procedures.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Led team in achieving operational efficiency through streamlined workflows and process improvements.
- Mentored junior staff, enhancing their skills and promoting a collaborative work environment.
Supervisor / Customer Service Representative
Chevron
09.2022 - 02.2025
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Cashier/Customer Service
Super Save Group
11.2021 - 04.2022
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Diploma - Network Administration
Red Deer Polytechnic
Red Deer, AB04.2023
Skills
- Cash Handling
- Effective Communication
- Audit reporting
- Inventory Control
- Complex Problem-Solving
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
French
Elementary
Availability
Full time
Timeline
Team Lead
Save-On-Foods
10.2024 - 03.2025
Supervisor / Customer Service Representative
Chevron
09.2022 - 02.2025
Cashier/Customer Service
Super Save Group
11.2021 - 04.2022
Diploma - Network Administration
Red Deer Polytechnic
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