PreetKamal Kaur
Surrey,BC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Visions electronics
Vancouver, British Columbia
08.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Supported sales team members to drive growth and development.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Associate of Science - Biology
Douglas College
New Westminster, BC06-2024
High School Diploma -
Jesus Saviours School
Punjab, India03-2022
Skills
- Laboratory techniques
- Data analysis
- Research methodology
- Customer relationship management
- Effective communication
- Retail store support
- Positive and professional
- Product and service solutions
- Payment processing
- Computer proficiency
- Paperwork processing
- Customer service
- Technical troubleshooting
Languages
English
First Language
Punjabi
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Service Representative
Visions electronics
08.2023 - Current
Associate of Science - Biology
Douglas College
High School Diploma -
Jesus Saviours School