Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Visions electronics
Vancouver, British Columbia
08.2023 - Current
Maintained detailed records of customer interactions, transactions and comments for future reference.
Answered customer inquiries via phone, email, and chat.
Resolved customer complaints promptly and efficiently.
Answered customer inquiries and provided accurate information regarding products and services.
Gathered customer feedback through surveys and used the data to improve customer service.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Supported sales team members to drive growth and development.
Developed strong relationships with customers by providing personalized assistance and support.