Client Relationship Expert | Specialist in Building Strategic Partnerships, Retaining Key Accounts, and Driving Client Success
Overview
18
18
years of professional experience
Work History
Senior Technical Account Manager
Yardi
05.2019 - Current
Completing system, business and en-user process reviews to identify inefficiencies and recommend optimal business practices.
Managing startegic clients while liaising with different support teams to implement projects along with sales teams.
Developing and coordinating detailed project plans for implementation, upgrades and conversions to ensure client's goals are achieved.
Performing on-site support for clients including implementation, system configuration, process development and end-user training.
Worked with development & cross-functional teams to align our product map with customer feedback
Providing highly effective, efficient and professional technical support for issues involving SQL, ILS,ASP and SSRS.
Regional Manager
Tech Mahindra
07.2016 - 01.2019
Led regional sales and business development efforts, formulating and executing go-to-market strategies for Managed Services and Enterprise Solutions, driving significant growth.
Successfully expanded and managed Telecom accounts, achieving a revenue milestone of $5 million USD with major clients such as Vodafone, Idea, and Reliance.
Secured a groundbreaking $2 million USD deal with Disney Hotstar India, marking the company’s entry into the Media & OTT Platform sector.
Cultivated strong client relationships and managed key accounts, including BMW, Caterpillar, and Renault Nissan, ensuring long-term business success and satisfaction.
Manager- Integrated Solutions
Outlook
04.2014 - 07.2016
Contributed to 40% growth in 2015 by developing strong relationships with clients and up-selling additional services
Sold non-traditional advertising in niche publications, commercial publications, digital platforms, and direct mail formats
Supported upcoming projects and promoted new initiatives
Assistant Manager
Times Of India
12.2011 - 10.2013
Created a unique print innovation for the take over /re-launch of Randstad India contributing to 30% of yearly revenue target with a single deal
Customized solutions for clients to increase brand awareness with social media practices, digital services with the collaboration of cross-functional teams from broadcast partners, online and onground activities
Grew business by 20% over previous year, won the Best in Response Award for 2013
Major Accounts Manager
Monster.Com
03.2007 - 10.2011
Won the first international deal
Awarded Best in Sales for years 2008, 2009 & 2010
Analyze & explain the client's expenses for recruitment process and provide digital solutions to achieve the ROI
Education
MBA - Marketing and Finance
SRM University
Bachelor of Business Management (BBM) - Marketing and Sales
Acharya Nagarjuna University
Skills
Bid Management
Contract negotiation/review/drafting
Strategic Account Management
Alliance & Channel Management
Consultative Selling
Proficiency in Microsoft office suite
Sales support
Customer service
Awards
Best in Response High Performance / Revenue Generation - Times of India.
Best Sales Person for 2008 / 2009 / 2010 - Monster.Com
Timeline
Senior Technical Account Manager
Yardi
05.2019 - Current
Regional Manager
Tech Mahindra
07.2016 - 01.2019
Manager- Integrated Solutions
Outlook
04.2014 - 07.2016
Assistant Manager
Times Of India
12.2011 - 10.2013
Major Accounts Manager
Monster.Com
03.2007 - 10.2011
Bachelor of Business Management (BBM) - Marketing and Sales