Preetinder Kaur Buttar
Airdrie,Canada
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Planning Coordinator
New Way Trucking
Calgary, Alberta
01.2026 - Current
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Handle Western Walmart account, covering cities: Calgary, Edmonton, Saskatoon, Regina, and theBC area.
- Assigning Freight loads to company Drivers and Carriers (approx 40 loads per day)
- Timely assigning and dispatching trips to drivers and following up for confirmation to ensure thedriver received the correct details
- Tracking to ensure all pickups and deliveries are on time.
- Following up with drivers and Carries for availability.
- Work closely with the Maintenance team, safety team, and repair shop to ensure efficient operation of the equipment.
- Closely monitoring drivers' logbooks and HOS.
- Working efficiently on software - Samsara, Axon.
- Handle other tasks as assigned by management.
Crew Member
McDonald's
Airdrie, AB
05.2025 - Current
- Greet customers upon arrival and provide customer service.
- Inform customers of any specials or promotions running currently
- Take orders with accuracy.
- Handling different working stations such as sandwich station, handling labels.
- Keeping stations organized and stocked up.
- Handling tasks as assigned.
Dispatcher
G&D Trucking LTD.
Airdrie, Canada
08.2025 - 01.2026
- Coordinate cross-border shipments between Canada and the US, ensuring compliance with customs documentation and border regulations.
- Dispatched loads to company drivers, providing accurate pickup and delivery instructions.
- Maintain clear communication with customers, customs, and drivers to ensure smooth freight movement.
- Investigated and resolved border-crossing issues and payment inquiries with professionalism.
- Maintained detailed and organized records for drivers, trucks, and trailers to ensure compliance with DOT, hours of service, safety, and maintenance requirements.
- Attended to driver and customer inquiries via phone and email regarding payment issues, border crossing, customs brokers, and customs clearance.
- Enter and process repair invoices into the system.
Contracts Administrator/Customer Service
NCR Corporation
Calgary, Canada
12.2020 - 09.2024
- Manage record modification requests and support projects for customers by integrating data from multiple data sources into the appropriate applications.
- Initiate the customer onboarding process by entering data into multiple systems, and sharing documents with internal teams.
- Manage paperwork related to customers, and requests for compliance, and record retention.
- Review data input into software databases to ensure data integrity standards are being maintained, as directed by management.
- Maintain electronic and paper filing systems for active and inactive records, including scanning, indexing, and filing.
- Demonstrate responsibility and respect for data integrity, security, and best practices.
- Ensure the accuracy of data to support downstream applications and departments.
- Utilize data tools to import, manage, upload, and validate data, using established standards and processes.
- Audit data changes within applications, and ensure all applications receive each update.
- Proactively solve data discrepancies, and correct problems.
- Performing due diligence to avoid data entry errors.
- Processing credit scores and background checks as needed.
- Generating web reports for the customers.
- Managing daily and monthly settlements by adding or updating banking.
- Processing parts order and service call quotation.
Call Center Team lead
Cardtronics (NCR Corporation)
Calgary, Canada
07.2017 - 12.2020
- Assist with managing the technical support team responsible for incoming and outgoing calls.
- Resolved escalated customer issues with effective problem-solving techniques.
- Ensure the timely resolution of customer complaints, and maintain a positive customer experience.
- Monitor performance to ensure that quality and service goals are met by accessing different reports.
- Handling escalations and resolving customer complaints.
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Assisting the team with troubleshooting ATMs and POS units.
- Dispatching service technicians according to service contracts.
- Preparing reports and analyzing data to assist management by providing feedback to improve customer service.
- Monitoring and evaluating agent performance, providing coaching, and taking corrective action, if necessary.
- Helping management in annual review evaluations for the team.
- Trained new team members on customer service protocols and systems.
- Assisted in the recruitment and training of new team members.
Technical Support/Customer Service Representative
Cardtronics (NCR Corporation)
Calgary, Canada
06.2014 - 06.2017
- Handling inbound/outbound customer service and technical support calls.
- Provided exceptional customer service to ensure customer satisfaction.
- Diagnose and troubleshoot ATM and POS terminals, and be able to resolve issues over the phone call.
- Understanding the different parts and functionality of ATMs.
- Efficient in using internal menu settings and programming on ATM/POS terminals to fix network or other technical issues.
- Ability to resolve ATM and POS networking and communication issues.
- Assisting customers with installing ATM/POS parts.
- Respond to client inquiries and issues that come via email and phone in a professional manner, and escalate whenever necessary.
- Dispatching service technicians and third-party techs as required.
- Efficiently using multiple tools, internal management applications for accessing customer accounts, and logging calls.
- Able to multitask and work through different computer applications while handling calls.
- Proficient in handling major projects assigned by management.
- Documenting and organizing tickets to maintain call records.
- Order Entry: processing orders, updating order tickets and tracking #.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Post Graduate Diploma - Computer Systems Technician
Fanshawe College
London, Ontario04.2014
Skills
- Customer service
- Call handling
- Attention to detail
- Time management
- Data entry
- Multitasking and organization
- Problem solving
- Customs compliance
- Record keeping
- Customer relationship management
- Payment processing
- Technical troubleshooting
- Conflict resolution
- Proficient with Microsoft office and handling other computer applications
Hobbies and Interests
- Volunteer in Sikh temple. Help elders or in need.
- Reading books.
- Exercise and walk in free time.
Timeline
Planning Coordinator
New Way Trucking
01.2026 - Current
Dispatcher
G&D Trucking LTD.
08.2025 - 01.2026
Crew Member
McDonald's
05.2025 - Current
Contracts Administrator/Customer Service
NCR Corporation
12.2020 - 09.2024
Call Center Team lead
Cardtronics (NCR Corporation)
07.2017 - 12.2020
Technical Support/Customer Service Representative
Cardtronics (NCR Corporation)
06.2014 - 06.2017
Post Graduate Diploma - Computer Systems Technician
Fanshawe College