Preetichandra Supekar
Toronto,Canada
Summary
Dedicated and customer-focused service professional with over 3 years of experience delivering technical and digital support in high-volume environments. Skilled in resolving customer inquiries, identifying needs, and providing prompt and personalized solutions. Strong background in digital tools, troubleshooting, and cross-functional collaboration. Proven ability to manage incidents, support lifecycle needs, and enhance the overall customer experience. Seeking to leverage skills in a Customer Service Specialist role within a customer-centric organization.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist - Google Ads (North America)
Teleperformance Canada
Toronto, Canada
05.2022 - 02.2024
- Managed and resolved 60+ daily customer inquiries via phone, email, and chat, ensuring prompt resolution and superior client satisfaction.
- Delivered expert-level technical support for Google Ads, including account diagnostics, campaign analysis, and click-tracking system tests.
- Identified client goals and provided strategic guidance, leading to improved campaign performance and service engagement.
- Ensured accurate ticket logging, categorization, and escalation for high-severity issues, contributing to team-wide SLA compliance.
- Collaborated with internal departments to improve workflows and resolve escalated issues efficiently and accurately.
Line Cook (Part-Time)
Shoeless Joe's
Toronto, Canada
10.2021 - 05.2022
- Maintained efficiency, cleanliness, and teamwork under pressure in a fast-paced customer-facing hospitality role.
IT Support - Management Trainee
Universal Group
Mumbai, India
04.2018 - 12.2020
- Handled 10+ technical tickets daily, providing remote desktop, software, and network support to internal users.
- Maintained high end-user satisfaction (89%) through effective communication and timely issue resolution.
- Led transition to a cloud-based helpdesk platform, increasing productivity by 25% and boosting satisfaction to 98%.
- Reduced system downtime by 60% YoY through preventative maintenance across 400+ machines.
Technical Support Trainee
Sainath Education Society
Mumbai, India
08.2015 - 12.2015
- Installed, configured, and troubleshooted IT hardware, software, and networks for internal teams.
- Delivered user training and documentation to enhance operational efficiency and reduce technical incidents.
Education
Project Management - IT Focus
Seneca College
Toronto, ON01.2021
PGDM - Human Resources
ITM Business School
Navi Mumbai, India01.2018
B.E. - Computer Science
Dr. Babasaheb Ambedkar University
India01.2015
Skills
- Customer Relationship Management (CRM)
- Digital Product & Technical Support
- Customer Needs Discovery & Advisory
- Problem Solving & First Contact Resolution
- Ticketing Systems & Remote Support
- Cross-Selling & Service Referral
- Escalation Handling & Follow-Through
- Google Ads Tools & Account Troubleshooting
- MySQL
- MS Office
- Windows 10/11
- Clear Communication
- Active Listening
Technical Qualifications
- Operating Systems: Windows 10/11, Android, iOS
- Tools: MS Office 365, Google Suite, Ticketing Systems
- Networking: LAN/WAN, Peripheral Setup, Printer Installation
- Programming: MySQL, HTML, Basic C/C++
Timeline
Customer Support Specialist - Google Ads (North America)
Teleperformance Canada
05.2022 - 02.2024
Line Cook (Part-Time)
Shoeless Joe's
10.2021 - 05.2022
IT Support - Management Trainee
Universal Group
04.2018 - 12.2020
Technical Support Trainee
Sainath Education Society
08.2015 - 12.2015
Project Management - IT Focus
Seneca College
PGDM - Human Resources
ITM Business School
B.E. - Computer Science
Dr. Babasaheb Ambedkar University
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