Preeti Tokas
London,ON
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure at Accenture by effectively resolving customer inquiries and complaints. Skilled in cash management and relationship building, with a knack for upselling products and services. Achieved high accuracy levels in transactions, contributing to sales growth and repeat business.
Overview
6
6
years of professional experience
Work History
Cashier
Shoppers Drug Mart
05.2022 - 04.2024
- Greeted customers entering store and responded promptly to customer needs.
- Cashing out the customers and helping them with self-checkout.
- Handling the cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Closing the store.
Customer Service Representative
Accenture
06.2020 - 01.2022
- Telecom- Verizon (USA)
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries regarding their phone bills, change of plan, add-ons, basic troubleshooting, new upgrade of phones, etc.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving escalations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Upselling products.
Customer Service Representative
Amazon
03.2019 - 12.2020
- Offered advice and assistance to customers, paying attention to their needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Concentrix
02.2018 - 02.2019
- Answered constant flow of customer calls with minimal wait times.
- Designed customer's travel packages.
- Helped them with their hotel booking.
- Ticket bookings
- Customized itinerary for the customers as per their dates and location.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
PG Diploma - International Business Management
Fanshawe College of Applied Arts And Technology
London, ON09.2016
Skills
- Customer Service
- Customer Relations
- Written and verbal communication
- Cash Management
- Time management skills
- Patience and Empathy
- Issue Resolution
- Point of Sale proficiency
- Problem-Solving
- Relationship Building
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Cashier
Shoppers Drug Mart
05.2022 - 04.2024
Customer Service Representative
Accenture
06.2020 - 01.2022
Customer Service Representative
Amazon
03.2019 - 12.2020
Customer Service Representative
Concentrix
02.2018 - 02.2019
PG Diploma - International Business Management
Fanshawe College of Applied Arts And Technology
Similar Profiles
Minori MuraiMinori Murai
Co-Op Student at Shoppers Drug MartCo-Op Student at Shoppers Drug Mart
Vivian LongVivian Long
Postal Clerk at Shoppers Drug MartPostal Clerk at Shoppers Drug Mart
Isabella Mc DonaldIsabella Mc Donald
Cashier at Shoppers Drug MartCashier at Shoppers Drug Mart
Naail MohammadNaail Mohammad
Retail Worker at Shoppers Drug MartRetail Worker at Shoppers Drug Mart
Simone BoothSimone Booth
Housekeeper at Choice HotelsHousekeeper at Choice Hotels