Preeti Saini
Surrey,BC
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at Pan Pacific Hotel Vancouver. Excelled in guest relations and POS system management, enhancing customer satisfaction and streamlining operations. Demonstrates exceptional time management and administrative skills, leading to increased loyalty and efficient service delivery.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Cleaner Supervisor
Bright clean maid services
Surrey, BC
07.2024 - Current
- Analyzed data from surveys and feedback forms to identify ways to improve service quality and efficiency.
- Maintained records of completed tasks including work orders and time sheets.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Polished furniture and room accessories to keep all areas bright and fresh.
- Managed daily cleaning operations and staff of up to 10 cleaners.
- Investigated unusual odors or stains in order to determine the best course of action for removal or remediation.
- Communicated with maintenance team on damages to repair.
Customer Service Representative
Pan Pacific Hotel Vancouver[ Internship ]
Vancouver
05.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Server
Yianni's Taverna
New Westminster, BC
12.2023 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Hospitality Management -
Vancouver Community College
Vancouver, BC04.2026
High School Diploma -
St Joseph Convent School Kahnuwan
India03.2023
Skills
- Greeting guests
- Welcoming guests
- Hospitality services
- Guest relations
- File management
- Time management
- Word processing
- Administrative skills
- POS systems
Certification
- serve it right license, [ Responsible service BC ] - [ june 09, 2024 ] to june 10, 2029.
- [ customer services ], AHLEI - American hotel and lodging education institution. -
- Bst license [ security professional ]
Availability
Monday to wednesday [ evenings ]
Thursday to sunday [ any time ]
Timeline
Cleaner Supervisor
Bright clean maid services
07.2024 - Current
Customer Service Representative
Pan Pacific Hotel Vancouver[ Internship ]
05.2024 - 07.2024
Server
Yianni's Taverna
12.2023 - 05.2024
- serve it right license, [ Responsible service BC ] - [ june 09, 2024 ] to june 10, 2029.
- [ customer services ], AHLEI - American hotel and lodging education institution. -
- Bst license [ security professional ]
Bachelor of Hospitality Management -
Vancouver Community College
High School Diploma -
St Joseph Convent School Kahnuwan
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