Summary
Overview
Work History
Education
Skills
Education and Training
Personal Information
Languages
References
Timeline
Generic

Preeti Preeti

Edmonton,Canada

Summary

Results-driven professional with expertise in customer relationship management, technical support, and process improvement. Proven ability to analyze customer feedback and implement changes that enhance service quality and operational efficiency. Results-driven operations supervisor with expertise in process improvement and project management. Successfully implemented cost-saving measures and developed standard operating procedures, contributing to enhanced customer service and operational efficiency.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

walmart
Edmonton, Alberta
03.2024 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

International Business Development Officer

MAX Hospital pvt .ltd
DELHI , INDIA
07.2023 - 12.2023
  • Provided input on promotional materials including brochures, flyers, web content.
  • Created presentations to communicate product features, benefits, and pricing models to prospective customers.
  • Conducted market research to identify potential clients and industry trends.
  • Managed projects related to customer relations initiatives such as loyalty programs or customer appreciation events.
  • Developed and implemented business development strategies to increase sales revenue.
  • Exceeded quotas consistently through new account penetration and territory expansion.
  • Analyzed customer feedback data to determine areas of improvement within the organization.

Operations Supervisor

C.K BIRLA HOSPITAL
NEW DELHI
03.2022 - 03.2023
  • Prepared reports on operational performance metrics and presented them to management team.
  • Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
  • Implemented cost-saving measures throughout the organization's operations.
  • Developed and implemented standard operating procedures to ensure efficient workflow.
  • Coordinated maintenance and repair schedules for equipment, ensuring minimal downtime.
  • Developed and monitored operational budgets, achieving a reduction in unnecessary expenditures.
  • Developed strong relationships with customers through excellent customer service practices.

Senior Operations Officer

Manipal hospitals
New delhi, india
11.2017 - 03.2022
  • Managing operational teams, overseeing staffing requirements, and ensuring optimal use of resources.
  • Fostering effective collaboration with other UN agencies, regional offices, headquarters staff, and government officials to achieve operational goals.
  • Ensuring strict adherence to organizational policies, procedures, and international regulations.
  • The role can exist in other sectors with a global presence, such as financial institutions or large multinational corporations.

Office Administrative Assistant

Rockland hospitals
new delhi, india
04.2013 - 12.2015
  • Answered incoming calls in a timely manner and directed them appropriately.
  • Managed employee records including payroll information, attendance tracking, vacation time requests.
  • Provided support to other departments by completing clerical tasks as needed.
  • Contributed to team effort by accomplishing related tasks as needed.
  • Provided administrative support to multiple departments within the organization.
  • Greeted visitors and responded to inquiries in a professional manner.

Education

BBA - Accounting and Finance

Delhi University
NEW Delhi India
07-2015

Skills

  • Data analysis
  • Customer support
  • Product knowledge
  • CRM software
  • Process improvement
  • Documentation
  • Team collaboration
  • Building rapport
  • Customer satisfaction measurement
  • Conflict resolution
  • Relationship building
  • Lead generation

Education and Training

other

Personal Information

Languages

English
Full Professional
Hindi
Full Professional
punjabi
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

walmart
03.2024 - Current

International Business Development Officer

MAX Hospital pvt .ltd
07.2023 - 12.2023

Operations Supervisor

C.K BIRLA HOSPITAL
03.2022 - 03.2023

Senior Operations Officer

Manipal hospitals
11.2017 - 03.2022

Office Administrative Assistant

Rockland hospitals
04.2013 - 12.2015

BBA - Accounting and Finance

Delhi University

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