Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
AssistantManager
Preeti Negi

Preeti Negi

Winnipeg,MB

Summary

I'm a professional with a strong background in customer interactions and service solutions. With over 3.5 years of experience in customer dealing and satisfaction, I excel in developing and maintaining good customer bonds and retaining loyalty. My previous experience in banking products and the tech field allows me to operate different software easily and analyze data effectively, and implement strategic solutions whenever needed.


My main area of work was to deal with customers, handle their queries, complaints & requests, provide resolution at the earliest, and ensure customer satisfaction. Along with it, pitch company products to them, ensuring their best interest, and grow sales turnover to increase the organization's profits.


I'm known for reliability and a proactive approach to meeting customer and organizational goals. I use independent decision-making skills and sound judgment to positively impact company success.


If you're looking for a professional who is result driven, detail oriented, and dedicated to continuous improvement, I'd love the opportunity to connect!

Overview

4
4
years of professional experience

Work History

Assistant Manager

HDFC Bank Limited
04.2024 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Generated repeat business through exceptional customer service.

Customer Service Executive

Teleperformance Global Business Private Limited
06.2021 - 02.2024
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, and online chat.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues. Also, escalated critical customer issues to the supervisor to avoid lost revenue and canceled policies.
  • Reduced average call time through efficient problem-solving skills without sacrificing the quality of service provided.
  • Managed a high volume of inbound calls & chats while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Master of Management - Business Management

Providence University College Theological Semi
Winnipeg, MB
12-2026

Bachelor of Commerce - Accounting And Business Management

S.D. College For Women
Moga, Punjab
05-2019

High School Diploma -

S.D. Girls Senior Secondary School
Moga, Punjab
05-2016

Skills

  • Customer service
  • Decision-making
  • Conflict resolution
  • Sales growth
  • Customer service and satisfaction
  • Problem resolution
  • Multitasking Abilities
  • Active listening
  • Work Planning and Prioritization
  • Customer relationship management

Languages

English
Advanced (C1)
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Interests

  • Watching Movies and TV Shows
  • Listening to music
  • Backpacking and Hiking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination

Timeline

Assistant Manager

HDFC Bank Limited
04.2024 - 03.2025

Customer Service Executive

Teleperformance Global Business Private Limited
06.2021 - 02.2024

Master of Management - Business Management

Providence University College Theological Semi

Bachelor of Commerce - Accounting And Business Management

S.D. College For Women

High School Diploma -

S.D. Girls Senior Secondary School
Preeti Negi