Preeti Nagarkar
Mississauga,ON
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Polite and professional Customer Service Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Call Center Representative
Nordia Inc.
02.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Addressed customer account discrepancies and concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Connect with clients through discovery to better understand their needs and offer comprehensive deals and financial advice that aligns to their current and changing requirements
- Promote a client-first mindset in a digital environment by meeting clients when it is most convenient for them
- Develop and deepen client relationships with the use of Salesforce and other compliant customer tools/electronic forms
- Contribute to and be accountable for your team sales success through the achievement of your individual sales goals
- Increase your external networks by capitalizing on market opportunities
- Regularly review individual business results and adjust activities as required to meet established targets
- Responded to customer calls swiftly to resolve issues and answer questions
- Determined client needs and financial situations by listening and scheduling fact-finding appointments
- Built relationships with clients using active listening and issue resolution to provide excellent service
Cashier Assistant
Cousins Market
05.2021 - 01.2022
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Commerce - Accounts
Pune University
Pune, India04.2005
Skills
- Escalation management
- Call Center Operations
- Account updating
- Account Management
- Sales activities
- Call Management
- Customer Service
- Complaint resolution
- Customer Support
- Communication
- Cross- Selling
- Product and service knowledge
Timeline
Customer Service Call Center Representative
Nordia Inc.
02.2022 - Current
Cashier Assistant
Cousins Market
05.2021 - 01.2022
Bachelor of Commerce - Accounts
Pune University
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