Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Preeti Khera

Montreal

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

15
15
years of professional experience

Work History

Fulfilment Associate

Amazon
07.2023 - 02.2025
  • Worked flexibly to cover logistical needs of warehouse operations
  • Read customer orders, work orders and requisitions to determine items to be picked, packed and labeled
  • Ensuring all items are properly packed for shipping
  • Meets specifics of customer orders in a timely manner
  • Keeps products separated, organized and in good rotation
  • Notified supervisor of any missing or defective stock
  • Followed company, state, policies and regulations to promote safe working practices
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Played a vital role in meeting critical deadlines for customers due to efficient processing of expedited orders.

Team Mate (Customer Support)

TaskUs (Doordash)
07.2022 - 02.2023
  • Assisting customers(Canada, USA) through phone, chat and email.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Identifying the customers need and respond with the correct solution with easy-to-follow instructions.
  • Communicate with customers about their orders, including any delays or changes in delivery.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Follow up through making call interactions to merchants, dashers and customers.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Handled billing and payment issues by following guidelines and resolving disputes.

Transportation Coordinator (Haulage)

BJS Distribution And Storage Pvt. Limited
04.2021 - 06.2022
  • Planned routes for delivery of consignments
  • Trailer allocations for collections and distributions
  • Assigning of drivers for the completion of carriages
  • Handled live tracking particulars on system
  • Uploading PODs into the system collected from sources
  • Raising invoices of future collections and conveyances
  • Evaluation of driver logs
  • Prepared various sheets related to fuel, mileage, payroll etc
  • Retained camera surveillance for the reports, errors also to rectify

Customer Support Associate

Amazon
06.2019 - 12.2020
  • Assisting Amazon customers (Canada, USA, UK) through chat and email
  • Help customers register online and process their orders
  • Built strong knowledge of product line to assist customers in selecting products
  • Identifying the customers' needs and responding with the correct solution with easy-to-follow instructions
  • Communicate with customers about their orders, including any delays or changes in delivery
  • Resolved product and service issues promptly
  • Maintain thorough and accurate customer service records
  • Handled escalated callers to reach positive outcomes
  • Documented detailed notes in CRM system to track customer interactions

Senior Administrative Assistant

Engineers Career Group
03.2017 - 12.2019
  • Responsible for Data Entry, typing, editing, designing (using Corel draw and Photoshop), formatting and proof reading of the books.
  • Approve books finally and send them for printing
  • Kept files and records in content management systems such as Microsoft WORD, EXCEL and others.
  • Leading and reporting of team activities aligned with the program plan or schedule.
  • Prepared miscellaneous letters, memorandums and emails.
  • Organized computer files, sensitive documents, and home office supplies.
  • Acted as backup for other employees by providing support and adapting to requirements of department.
  • Documented payments and expenses to keep financial records current.
  • Used advanced Microsoft Word skills to compose, prepare and edit correspondence.
  • Reduced errors in data entry tasks due to meticulous attention to detail when inputting information into various databases and spreadsheets.
  • Coached new employees on administrative procedures, company policies, and performance standards.

Data Analyst

Agilyst
09.2012 - 03.2014
  • Audit bills and craft changes as per the client's requirement.
  • Mail to Clients as per the changes in the bills.
  • Maintained database files, tables and dictionaries to prevent data loss.
  • Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
  • Coordinate with clients through e-mails and chat.
  • Compiled, analyzed and modeled data to support recommended changes.
  • Assessed and reviewed data processes, suggesting methods for improvement.

Data Validation Specialist

Basware
01.2010 - 05.2011
  • Create and maintain documentation related to EDI processes and procedures.
  • Completed data entry tasks with accuracy and efficiency.
  • Reduced data discrepancies by conducting regular and thorough data validation exercises.
  • Conducted regular audits of EDI transactions to identify potential areas for improvement or inefficiencies that could be addressed.
  • Enhanced customer satisfaction by resolving EDI transaction errors in a timely manner.
  • Managed multiple projects simultaneously, prioritizing deadlines and effectively allocating resources as needed.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs.
  • Improved team efficiency, training new staff on data entry protocols and software.

Education

MBA - Information Technology

Symbiosis
Pune, India
04.2012

Master of Arts - English

Panjab University
04.2007

Bachelor of Arts - Education

Panjab University
04.2002

Skills

  • Customer support
  • MS office proficiency
  • Support case resolution
  • Customer complaint resolution
  • Team collaboration
  • Refunds and exchanges
  • Quality assurance
  • CRM software
  • Complaint escalation
  • Refunds processing
  • Calm and professional under pressure
  • Teamwork and collaboration

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional

Timeline

Fulfilment Associate

Amazon
07.2023 - 02.2025

Team Mate (Customer Support)

TaskUs (Doordash)
07.2022 - 02.2023

Transportation Coordinator (Haulage)

BJS Distribution And Storage Pvt. Limited
04.2021 - 06.2022

Customer Support Associate

Amazon
06.2019 - 12.2020

Senior Administrative Assistant

Engineers Career Group
03.2017 - 12.2019

Data Analyst

Agilyst
09.2012 - 03.2014

Data Validation Specialist

Basware
01.2010 - 05.2011

Master of Arts - English

Panjab University

Bachelor of Arts - Education

Panjab University

MBA - Information Technology

Symbiosis

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Preeti Khera