Preeti Kaura
Caledon,ON
Summary
Dynamic leader with proven expertise in operations management and team leadership, honed at Boston Pizza Restaurant. Excelled in staff development, driving performance, and enhancing customer relationships. Achieved significant improvements in employee engagement and operational efficiency. Skilled in inventory control and staff management, with a focus on achieving challenging business goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Boston Pizza Restaurant
06.2024 - Current
- Handled cash accurately and prepared deposits.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Motivated, trained, and disciplined employees to maximize performance.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Manager
Swiss Chalet
05.2021 - 06.2024
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Business Administration And Management
Seneca College
North York06-2019
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Employee relations
- Food safety and sanitation
- Training and development background
- Employee scheduling
- Customer relationship management (CRM)
Languages
English
Professional Working
Certification
Food safety handler
Smart serve
Timeline
Assistant General Manager
Boston Pizza Restaurant
06.2024 - Current
Manager
Swiss Chalet
05.2021 - 06.2024
Food safety handler
Smart serve
Business Administration And Management
Seneca College
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