PREETI KAMBOJ
50, Wexford Rd, Brampton,ON
Summary
Leadership Charisma, Dynamic team player, High sense of responsibility. Creative, Excellent communication skills and Knowledge management. During this period, I have developed outstanding leadership and management skills, established an excellent knowledge base of all processes of business, and provided the strategic plan to meet the vision for the customer service. As a result oriented person, I do not wait for things to happen. I set the standards for customer service and quality. I am a team builder, motivator and producer with a keen eye for operational deficiency and the ability to response with creative and effective solutions.
Overview
16
16
years of professional experience
Work History
Senior Customer Service Coordinator, Front Office
Nikon India Pvt. Ltd.
12.2013 - 08.2023
- Responsible for handling walk-in customer service in the digital imaging division, duties included taking products for servicing, share estimate of repairing ,making invoices, answering customer queries, product demonstration, problem solving and providing detailed information regarding servicing of the products.
- Coordinating with media (NPS) customer for providing the services, repairing estimate to the payment follow ups, arranging service camp and product training at their office.
- Software using Navision for job order creation, estimate, invoice, dispatch, acknowledge and to pull report of service status.
- Providing process training to new team members of software and process.
- Collecting feedback from customers and coordinating with dealers regarding service operations.
- Follow up for product service status with other branches ARS & NCC.
- Implemented new strategies for handling escalated customer issues, reducing resolution time.
- Managed high-volume inbound calls, ensuring prompt assistance and top-notch service.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Resolved concerns with products or services to help with retention and drive sales.
- Handling part room in absence of store room keeper, arranging parts from different Branches of company and head office.
- Responsible to assign jobs to the technician and to take follow up to maintain the TAT.
- Responsible to making pendency report of the Branch and Re-do reports of all Nikon Branches on daily basis.
- Responsible of dispatching courier jobs to collection centre, branch office and various ARS.
- Responsible to take follow up for pick-up jobs for product servicing, estimate, payment and to dispatch Repaired products.
Zonal Expert
Panasonic India Pvt. Ltd.
10.2010 - 11.2013
- Checking inventory for the Experience center (Stock Inwards & Stock Outwards)
- Keep an update of concept and futuristic products.
- Helping new staff members in learning the technicality, features and USP of Kitchen & Home Appliances, Beauty & Health Zone Products of Panasonic India.
- Handled day-to-day customer queries via phones, and emails.
- Coordinated schedules and timelines for events. and make PPT accordingly.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Maintained up-to-date knowledge of product and service changes.
- Communicated with catering, lighting companies to obtain price quotes.
Hospital Skin Centre Coordinator
Fortis La-Femme Hospital, Med Spa
07.2007 - 09.2010
- Provided skin treatments to patients like Microdermabrasion, Chemical Peels, HRL, Pd2c, Body Contouring.
- Used Palm Desk Software to coordinate and schedule Surgeries, Patient Follow ups, Skin Treatment services and consultations for Doctor's
- Monitored effectiveness of skin treatments and made necessary improvements or changes.
- Handling patient queries.
- Coordinate with the Marketing Team.
- Handling front office which included billing, daily cash, petty cash, and maintaining reports.
- Maintaining patient records, stationary, courier and pantry.
- Advised patients on how to care for skin and hair with available products and replenished stock.
- Coordinated patients' post-discharge treatment plans with physicians and other nurses to promote continuity of medical care.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Guru Harkrishan Public School
Delhi, India03.2001
Skills
- Organized
- Communication
- Complaint Handling
- Team Work
- Sales Support
- Creativity
Languages
English
Professional Working
Punjabi
Full Professional
Hindi
Full Professional
Timeline
Senior Customer Service Coordinator, Front Office
Nikon India Pvt. Ltd.
12.2013 - 08.2023
Zonal Expert
Panasonic India Pvt. Ltd.
10.2010 - 11.2013
Hospital Skin Centre Coordinator
Fortis La-Femme Hospital, Med Spa
07.2007 - 09.2010
High School Diploma -
Guru Harkrishan Public School
Similar Profiles
BHARATI DEVIBHARATI DEVI
Sales Associate at Nikon India Pvt LimitedSales Associate at Nikon India Pvt Limited
Bijendra SinghBijendra Singh
Sales Operations and Analytics Manager at Delta Electronics India Pvt LtdSales Operations and Analytics Manager at Delta Electronics India Pvt Ltd
AAMIR ALIAAMIR ALI
In Shop Demonstrator at Canon India Pvt. Ltd.In Shop Demonstrator at Canon India Pvt. Ltd.
Jatin BansalJatin Bansal
Security Guard at Magnum Protective ServicesSecurity Guard at Magnum Protective Services
ALACHO LEANA COATESALACHO LEANA COATES
Operations Controller at GucciOperations Controller at Gucci