Preeti Deshpande
Calgary
Summary
Reliable Airport customer service Agent with extensive knowledge of airline procedures. Adept at customer service relation especially in fast –paced environments where efficient operations are essential to an airline reputation. Experienced with flight booking and problem solving.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Elevate Aviation
01.2025 - 03.2025
- Learned many exciting Aviation customer service, Management, logistics skills and procedures
- Had one week hands on Aviation career exploration and earned safety Aviation certifications
Customer Service Representative
Rona
05.2018 - 01.2022
- Processed cash transactions and billing arrangements for customer returns and exchanges
- Managed supply chain operations ensuring timely delivery of products to customers
- Managed procurement processes to ensure steady supply of necessary materials for customer service activities
- Managed supply chain processes and inventory using SAP MM, enhancing the efficiency of customer service operations
- Recorded customer orders and maintained accurate documentation in the WMS
- Performed administrative duties as directed by the department manager
- Managed inventory and ensured the production line was replenished with correct materials
Airport Customer Service Agent
Kingfisher Airline
01.2010 - 03.2013
- Experienced in Boarding Pass Distribution and customer service, helping customers navigate through check-in procedures smoothly
- Made reservations and helped passengers find deals and coordinated flight schedules with passenger’s requests
- Applied advanced Travel Management strategies to improve customer satisfaction and increase efficiency as a Customer Service Representative
- Applied first aid principles to handle workplace emergencies effectively ensuring safety of the team and customers
Airport Customer Service Agent
Air-India
05.2008 - 12.2010
- Worked in a fast-paced environment providing Airport Terminal Assistance to ensure smooth operations
- Routinely greeted passengers and handled processing procedures
- Made in person and online reservations of passengers
- Prepared daily reports of customer activity
- Tracking flight arrivals and departures and posted related information online
- Made regular announcements concerning flight arrivals and departures
- Worked to address customer service issues and sought positive resolutions
- Responded to customer inquiries in person online and on the phone
Education
Bachelor of Technology - Aeronautical Aerospace Engineering
Rajasthan Udaipur University
08.2008
Supply chain and Procurement Awareness and SAP MM SD program -
Humber College
Skills
- Flight management
- Ticketing
- Reservation booking procedures
- Industry computer programs
- Software
- People skills
- Verbal communication
- Written communication
- Flexibility
- Overtime
- Problem solving
- High-pressure situations
Certification
- First Aid Level C & CPR
- Fire Extinguisher
- Introduction to Technical Records (IALTA)
- Introduction to Aviation Leasing (IALTA)
- ROC-A
- Class 5 Driver License
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Customer Service Representative
Elevate Aviation
01.2025 - 03.2025
Customer Service Representative
Rona
05.2018 - 01.2022
Airport Customer Service Agent
Kingfisher Airline
01.2010 - 03.2013
Airport Customer Service Agent
Air-India
05.2008 - 12.2010
Supply chain and Procurement Awareness and SAP MM SD program -
Humber College
Bachelor of Technology - Aeronautical Aerospace Engineering
Rajasthan Udaipur University
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