Yuvraj Sharma
Brampton
Summary
Dynamic professional with a proven track record at Magna, enhancing loading dock efficiency and customer satisfaction. Expert in packaging and labeling, coupled with exceptional problem-solving abilities. Achieved significant improvements in safety protocols and dispute resolution, directly contributing to increased loyalty and repeat business. Skilled in customer service and data entry, driving productivity and operational excellence.
Overview
2
2
years of professional experience
Work History
Warehouse Associate
Magna
10.2024 - 01.2025
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced loading dock efficiency by streamlining and organizing work processes.
- Increased safety on the loading dock by implementing strict adherence to safety protocols and guidelines.
- Collaborated with team members to complete tasks efficiently, improving overall productivity.
Customer Service Representative
Toronto Car Sales
03.2023 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Seneca College of Applied Arts And Technology
North York, None09-2027
Skills
- Packaging and labeling
- Problem-solving
- Attention to detail
- Customer service
- Active listening
- Data entry
- Relationship building
- Computer proficiency
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Warehouse Associate
Magna
10.2024 - 01.2025
Customer Service Representative
Toronto Car Sales
03.2023 - 11.2023
High School Diploma -
Seneca College of Applied Arts And Technology
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