Preeti Bector
Winnipeg,Canada
Summary
Highly motivated individual with a strong aptitude for quickly learning new skills. Thrives on challenges and seeks opportunities for growth and development. Possesses exceptional communication and organizational abilities, instrumental in effectively collaborating with diverse groups. Demonstrates excellent prioritization, time management, and problem-solving skills. Experienced in office settings, performing various clerical duties. Excels both independently and as a valuable team member. Proficient in computer skills, including Microsoft Office (Word, Excel, Outlook). Adept at interacting with the public over the phone and in person. Displays strong leadership qualities.
Overview
16
16
years of professional experience
Work History
CustomerCare Specialist
Skip The Dishes
04.2021 - 09.2024
- Answering inquiries or investigating complaints from stakeholders regarding online food delivery process
- Respond to courier enquiries, and/or emergencies in an efficient manner
- Providing information to stakeholders regarding the food ordering and delivering process
- Updating information on the SkipTheDishes network in a timely and accurate manner
Customer Service Specialist
REAL CANADIAN SUPERSTORE
11.2018 - 03.2021
- Built sustainable relationships and trust with customer accounts using open and interactive communication
- Used POS system to compute accurate sales prices for purchase transactions
- Followed all safety protocols while handling money
- Identified opportunities for improvement within departmental processes, resulting in increased efficiency
- Processed payments, returns, and exchanges
Front End Associate
WALMART CANADA
11.2015 - 06.2017
- Prepared sales slips and sales contracts
- Prepared and replenished displays to optimize product presentation and customer browsing
- Uphold company policies regarding sales procedures, returns, and cash handling procedures
- Answered questions regarding store and merchandise
- Assisted customers in locating merchandise, answering questions, and resolving concerns efficiently
- Maintained records related to sales
- Attended training to refresh on current procedures and learn process improvements
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Exchanged merchandise for customers and accepted returns
Assistant Manager
Indian Grocery Store
03.2009 - 11.2015
- Responsible to operate the cash register, computers, payment processing equipment, and scanners in the store, as well as itemize and total the purchases made by customers
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys
- Monitored sales performance to identify potential areas for improvement
- Established clear communication channels between staff members to ensure smooth workflow throughout the store
- Monitored store security systems to detect any suspicious activity or theft attempts
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Created weekly schedules based on predicted staffing needs, budgets and employee requests
- Implemented revenue strategies through statistical analysis
- Oversaw daily financial transactions and managed cash flow to support profitability
- Planned special events such as holiday promotions or seasonal discounts in order to attract more customers
- Resolved customer complaints and handled refunds and returns
Education
Bachelor of Arts - History
Punjab University
01.1996
Diploma in Computer Applications -
National Institute of Information Technology
01.1997
Skills
- Payment processing
- [Product or service] support
- Exceptional customer support
- Inbound customer service
- Problem resolution
- Customer relations
- Call center experience
- Project management
- Complaint handling
- Appointment scheduling
- Billing coordination
- Customer service excellence
- Documentation and reporting
- Data entry
Languages
English
Hindi
Punjabi
Timeline
CustomerCare Specialist
Skip The Dishes
04.2021 - 09.2024
Customer Service Specialist
REAL CANADIAN SUPERSTORE
11.2018 - 03.2021
Front End Associate
WALMART CANADA
11.2015 - 06.2017
Assistant Manager
Indian Grocery Store
03.2009 - 11.2015
Diploma in Computer Applications -
National Institute of Information Technology
Bachelor of Arts - History
Punjab University
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