PREETHU NANJAPPA
MISSASSAUGA
Summary
Experienced with handling high call volumes and providing effective customer solutions. Uses strong communication skills to resolve issues efficiently. Track record of maintaining customer satisfaction and working well within team environments. Having overall 12+years experience in customer servicing.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Contact Center Representative
CIBC
01.2022 - Current
- Provided exceptional customer service by actively listening to inquiries and offering personalized solutions.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
- Navigated multiple software applications simultaneously, ensuring accuracy and efficiency in handling customer inquiries.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
- Reduced handle time by quickly identifying customer needs and providing accurate information.
- Assisted in training new hires, sharing best practices and contributing to their professional development.
BDC Sales Representative
AUTO PLANET BRAMPTON
06.2021 - Current
- Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively follow up with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
- Schedule, log, and confirm appointments with customers and achieve daily/weekly/monthly goals as established by the BDC Manager.
- Update the CRM with information regarding all verbal communication with customers.
- Study product and services to continually enhance ability to assist customers.
- Comply with any customer handling and marketing functions as identified by the BDC Manager.
- Communicate with the manager any relative any potential customers issues or problems.
- Follow the policies and procedures of the BDC department.
Inside Sales Representative
DELL TECHNOLOGIES
02.2020 - 07.2020
- Handled inbound solicitation of warm leads coming in from company advertising. Engaged customers and built connections to drive long-term sales.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
- Serviced accounts expertly to maximize retention and per-account revenue.
Key Account Manager
Mermaid Digital Pvt Ltd
10.2017 - 10.2019
- Built relationships with new clients, and maintained and nurtured business relationships with existing clients.
- Created portfolio of client accounts and monitored ongoing activities. Engaged customers and built connections to drive long-term sales.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits.
Sales Consultant Representative
TRIDENT HYUNDAI
11.2015 - 05.2017
- Entered, updated, and maintained daily activity and prospect information. Developed and implemented sales strategies with customers.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Maintained robust inventory of available products, avoiding delivery delays and maximizing profits.
- Engaged customers and built connections to drive long-term sales.
Sales Consultant Representative
MOTOR WORLD PVT LTD
05.2012 - 09.2015
- Maintained contact with clients via emails, phone calls and regular updates on promotional
- Handled customer situations by making amicable decisions for customers and company.
- Identified customer needs by reviewing account information and conducting needs assessments.
- Exceeded monthly sales goals by 100%.
- Kept records of sales-related activities for sales reports.
Education
Bachelors of Commerce - Accounts and Finance
Cauvery College
Kodagu, Karnataka07.2012
Skills
- Communication
- Task Prioritization
- Serve Customers
- Problem-solving skills
- Product knowledge
- Customer retention strategies
- Call handling
Languages
English
Full Professional
Timeline
Contact Center Representative
CIBC
01.2022 - Current
BDC Sales Representative
AUTO PLANET BRAMPTON
06.2021 - Current
Inside Sales Representative
DELL TECHNOLOGIES
02.2020 - 07.2020
Key Account Manager
Mermaid Digital Pvt Ltd
10.2017 - 10.2019
Sales Consultant Representative
TRIDENT HYUNDAI
11.2015 - 05.2017
Sales Consultant Representative
MOTOR WORLD PVT LTD
05.2012 - 09.2015
Bachelors of Commerce - Accounts and Finance
Cauvery College
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