Preethika Raj Akkera
Vaughan,ON
Summary
Detail-oriented and highly organized medical billing specialist with 4 years of experience seeking a challenging position in medical billing at a reputable healthcare facility in Canada. Proficient in billing software, and insurance claims processing, with a commitment to accuracy and compliance.
Overview
11
11
years of professional experience
Work History
Oculoplastics Surgical Coordinator
Clarity Eye Institute
06.2023 - 05.2025
- Coordinated patient scheduling based on physician availability and managed surgery bookings.
- Maintained waitlists across seven locations specializing in lid procedures.
- Communicated effectively with doctors, patients, managers, and nurses to address scheduling changes.
- Ensured compliance with HIPAA regulations to protect patient information.
- Handled telephone inquiries regarding pre-operative and post-operative instructions.
- Managed email communications addressing post-operative concerns for patients.
- Confirmed appointments for cataract and glaucoma procedures across various hospitals.
- Prepared surgery documentation for scheduling at North York General and Mount Sinai Hospitals.
Medical Administrative Assistant
Clarity Eye – Call Centre
11.2021 - 05.2023
- Managed daily patient inquiries through calls and emails.
- Scheduled appointments while recording demographic information for patients.
- Compiled daily reports on patient status and activities.
- Handled email communications for appointment confirmations and cancellations.
Customer Service Representative
Social Media Content Moderator: Majorel
09.2021 - 12.2021
- Managed daily patient queries via calls and emails to ensure prompt responses.
- Scheduled appointments and maintained accurate demographic entries for patients.
- Compiled daily patient reports to track progress and identify trends.
Sales Advisor
Customer Service Department: Concentrix
06.2021 - 08.2021
- Managed daily patient queries via calls and emails.
- Scheduled appointments and entered demographic information for patients.
- Compiled patient reports on a daily basis.
Customer Associate Personal (CAP 3)
Retail Food Industry: Walmart Canada
03.2020 - 04.2021
- Handling day to day patient queries through calls and emails.
- Scheduling appointments and demographic entries for the patients.
- Working on patient reports on daily basis.
Process Associate, Medical Billing
Eliptico IT Company (Ispace), US Healthcare
11.2017 - 12.2019
- Resolved quality issues by engaging with clients and providing timely updates.
- Achieved best performance certificate within organization for outstanding contributions.
- Boosted productivity by 20% within two months of joining team as new hire.
- Conducted 20 hours of training sessions per month on individual project.
- Created and verified patient demographics, ensuring accurate insurance information and updates.
- Monitored claim status across various insurance portals to ensure timely processing.
- Analyzed accounts for discrepancies, implementing necessary corrections to streamline billing.
- Collaborated in monthly client meetings to address patient and client inquiries.
Senior Process Associate, Medical Billing
Medico Health Care Services, US Healthcare
01.2015 - 10.2016
- Led a team of five members while managing two clients, achieving significant income growth.
- Processed monthly billing for an average of 50,000 patients in 2015-2016.
- Oversaw office, inpatient, hospital, and dialysis billing for multiple clients.
- Received certificate for outstanding performance and client appreciation on key projects.
- Submitted claims for hospital and office patients for Carolina Kidney Specialist client.
- Ensured daily compliance with client-specific billing requirements.
- Generated patient statements for outstanding balances and created reports for direct portal communication.
- Reconciled financial reports weekly while addressing client inquiries through emails and faxes.
Junior Process Associate, Medical coding
DHI, Australian Healthcare Company
09.2014 - 12.2015
- Secured internship through college placements for one year.
- Achieved certification in basic entry-level coding for veterinary codes.
- Participated in training sessions for 50 hours monthly to enhance skills.
Education
PG Diploma - Healthcare Administrative and Service Management
Conestoga College
04.2021
Master's - Pharmacy
MRIPS
Bachelor's - Pharmacy
SSJ
Skills
- MS Office (Word, PowerPoint, Excel)
- Customer service skills
- Scheduling
- Average typing speed of 35wpm
- Insurance verification
- Strong communication skills
- Professionalism and confidentiality
- Patient coordination
- Data entry efficiency
- Preoperative preparation and Postoperative follow-up
- Scheduling expertise
- Payment collection
- HIPAA compliance
- Following up with patients
- Educating patients
- Updating charts
- EHR systems expertise
- Copay collections
- Collaboration and teamwork
Languages
English
Full Professional
Hindi
Limited Working
Telugu
Professional Working
Interests
- Road Trips
- Photography
- Music
Timeline
Oculoplastics Surgical Coordinator
Clarity Eye Institute
06.2023 - 05.2025
Medical Administrative Assistant
Clarity Eye – Call Centre
11.2021 - 05.2023
Customer Service Representative
Social Media Content Moderator: Majorel
09.2021 - 12.2021
Sales Advisor
Customer Service Department: Concentrix
06.2021 - 08.2021
Customer Associate Personal (CAP 3)
Retail Food Industry: Walmart Canada
03.2020 - 04.2021
Process Associate, Medical Billing
Eliptico IT Company (Ispace), US Healthcare
11.2017 - 12.2019
Senior Process Associate, Medical Billing
Medico Health Care Services, US Healthcare
01.2015 - 10.2016
Junior Process Associate, Medical coding
DHI, Australian Healthcare Company
09.2014 - 12.2015
Master's - Pharmacy
MRIPS
Bachelor's - Pharmacy
SSJ
PG Diploma - Healthcare Administrative and Service Management
Conestoga College
Similar Profiles
Siddharth ShahSiddharth Shah
Clinic Manager at Clarity Eye InstituteClinic Manager at Clarity Eye Institute
Arvind KattarArvind Kattar
Operations Manager at Clarity Eye InstituteOperations Manager at Clarity Eye Institute
Kavya RatheeKavya Rathee
Medical Office Assistant at Clarity Eye InstituteMedical Office Assistant at Clarity Eye Institute
KENNETH ZAHAROVKENNETH ZAHAROV
Gymnastics Coach at Vaughan Gymnastics ClubGymnastics Coach at Vaughan Gymnastics Club
GOURAV BAWAGOURAV BAWA
Crew Member Cook at Wow WingsCrew Member Cook at Wow Wings