Preethi Gopal
Vancouver,Canada
Summary
As a seasoned business operations coordinator, administrative assistant and entrepreneur, I am poised to bring a strong foundation in administration, business development, and client communication to the Business Administrator role at (company name). My background in the hospitality and export industry, coupled with a post-graduate education in Global Business Management, has honed my skills in project management, problem-solving, and strategic planning in fast-paced environments, offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Administrative Assistant
Canada Life
08.2022 - Current
- Supported in disability insurance processes, within a year of joining we cleared the backlog of 2 years with team coordination and effort.
- Prepared and distributed internal and external communications with clear and concise messaging, showcasing strong communication skills
- Managed disability insurance claim case documents from the claimants by updating them to the relevant case managers.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
Customer Service (Part-Time)
Lowes
04.2022 - 12.2022
- Demonstrated extensive product knowledge through research and stayed updated on promotions
- Resolved customer complaints promptly and professionally, ensuring high satisfaction levels through strong customer service skills
- Provided exceptional customer service by assisting customers with product inquiries and recommendations.
Business Operations Coordinator
Shaniyo Exports
01.2020 - 12.2021
- Collaborated with European designers and clients to align with market trends, supported business development, and applied solution-oriented approach to problem-solving with meticulous attention to detail.
- Planned and executed sales to move unwanted, discontinued, damaged or defective merchandise resulting in a 27% increase in store revenues and capital loss reduction.
- Managed vendor relationships, negotiating contracts for better pricing and service quality.
- Reduced operational costs with effective budget management and cost-saving initiatives.
- Developed comprehensive project plans to ensure successful completion of tasks within established deadlines.
- Streamlined business operations by implementing efficient processes and procedures.
Founder
Saldo
03.2019 - 08.2020
- Introduced the healthy meal subscription plan for the first time in town, demonstrating entrepreneurial skills.
- Earned an award for The Best Innovative Start-up in Town by Indian Express (2019).
- Led the strategic planning process to define business goals and ensure alignment across all departments.
- Documented monthly reports detailing sales trends and forecasts to enhance reporting capabilities.
- Drove substantial increase in sales through weekday pre-planned meal plans, a form of business development.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Secured sufficient funds to cover business obligations by tracking expenses and budgeting accurately.
Assistant Restaurant Manager
Purple Saffron
02.2018 - 02.2019
- Achievement – ‘Best fusion restaurant in Jodhpur’ by Jodhpur Food Awards (2018)
- Participated in hiring and training team members to develop strong leadership skills
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labour costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Managed a team of up to 14 restaurant staff, maintaining exceptional customer service and quality standards.
Education
Post–Graduation in Global Business Management -
Kwantlen Polytechnic University
Surrey, BC07.2023
Bachelor of Arts (BA) - Culinary Arts -
Manipal University
Karnataka, India05.2016
Skills
- Business Operations
- Marketing and Branding
- Microsoft office suite
- Data organization
- Business Administration
- Administrative Support
- Relationship building
- Market trend Analysis
- Problem-solving & Critical thinking
- Data Entry
- Customer Relations
- Computer Proficiency
- Documentation and Recordkeeping
- Excel spreadsheets
Certification
- Business Analysis & Process Management – Coursera
- Business Analysis Foundations – Coursera
- Foundations: Data, Data, Everywhere - Google
Languages
English
Full Professional
Tamil
Native or Bilingual
Hindi
Limited Working
French
Elementary
Timeline
Administrative Assistant
Canada Life
08.2022 - Current
Customer Service (Part-Time)
Lowes
04.2022 - 12.2022
Business Operations Coordinator
Shaniyo Exports
01.2020 - 12.2021
Founder
Saldo
03.2019 - 08.2020
Assistant Restaurant Manager
Purple Saffron
02.2018 - 02.2019
Post–Graduation in Global Business Management -
Kwantlen Polytechnic University
Bachelor of Arts (BA) - Culinary Arts -
Manipal University
- Business Analysis & Process Management – Coursera
- Business Analysis Foundations – Coursera
- Foundations: Data, Data, Everywhere - Google
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