Preetha Podiyamma
Cambridge,Ontario
Summary
I am a banking professional having significant experience in customer relations and client support. I have 15 years of overall experience and I have decade long work experience with large scale state owned commercial banks like State Bank of India and IDBI Bank. I have acquired one year of work experience in managerial posts, in addition to having 9 years of experience in positions like Teller Service Executive and Customer Relationship Officer. I have also worked in Software Client Supports as a Support Engineer for 5 years prior to joining the banking sector. I am technically proficient with a bachelor’s degree in computer science and engineering.
Overview
15
15
years of professional experience
Work History
Manager
IDBI Bank
01.2022 - 01.2023
- Managed a team of 12 to provide customer support and assistance to existing loan customers and to manage the credit monitoring and recovery aspects of a loan portfolio of 23.80 billion INR (388.22 Million CAD) of the Bangalore national banking zone of IDBI Bank
- Recovery and Collections of National Banking Zone, Bangalore was ranked 6th in India based on its performance in controlling slippage ratio during my tenure at the office
- Ensured compliance of our zone’s loan portfolio in credit monitoring and asset classification aspects with regard to the IRAC regulatory norms of , the central bank of India
- Prepared credit default analysis reports assessing the reasons for default, possibilities of debt resolution and accountability matters based on bank’s credit monitoring policy and regulations.
Customer Relationship Officer
Retail Asset Centre, IDBI Bank
01.2018 - 01.2022
- Worked as a specialized customer relationship officer giving assistance and customer support to existing loan customers in various areas like loan repayment, debt resolution, loan product facilities etc
- Achieved customer satisfaction rate of 98.50%
- Achieved consistently above 95 in performance appraisals throughout the tenure from 2018 to 2022 and was awarded promotion to the post of manager in 2022 in fast track channel.
Teller Service Executive
IDBI Bank
01.2014 - 01.2018
- Performed various duties in teller and counter operations like Head teller, cashier and KYC compliance officer
- Strictly adhered to the compliance norms of India’s central bank, Reserve Bank of India with respect to KYC and AML guidelines while doing business and facilitating services
- Achieved appreciation certificate from bank on best compliance practices.
Customer Relationship Officer
IDBI Bank
01.2013 - 01.2014
- Interacted with customers on regular basis providing them extensive customer support on various banking products and proper assistance with their checking, savings, fixed deposit accounts and other ancillary services provided by the bank
- Provided time bound resolutions to a wide range of customer issues faced by customers while using different banking products including alternate delivery channels by properly escalating to specialized back-end customer support agents and properly following up till the end result
- Customer satisfaction parameter achieved as per target of 98.50%
- Maintained extensive knowledge on bank's products and services to provide the best possible customer support.
Software Developer
Add On Systems
11.2007 - 04.2013
- Participated in software field testing to verify performance of developed projects.
- Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
Single Window Operator
State Bank of India
01.2011 - 01.2013
- Worked as a customer relationship officer with additional duty of basic teller services.
Education
Bachelor - Computer Science and Engineering
Cochin University of Science and Technology
2007
Languages
English
Full Professional
Malayalam
Native or Bilingual
Hindi
Professional Working
Tamil
Limited Working
Timeline
Manager
IDBI Bank
01.2022 - 01.2023
Customer Relationship Officer
Retail Asset Centre, IDBI Bank
01.2018 - 01.2022
Teller Service Executive
IDBI Bank
01.2014 - 01.2018
Customer Relationship Officer
IDBI Bank
01.2013 - 01.2014
Single Window Operator
State Bank of India
01.2011 - 01.2013
Software Developer
Add On Systems
11.2007 - 04.2013
Bachelor - Computer Science and Engineering
Cochin University of Science and Technology
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