Preetha Pereira
Calgary,Canada
Summary
- Innovative, responsible, and organized individual who has wide experience in HR and administrative role and in Customer support. Possess excellent verbal and written communication skills, excellent presentation, IT, typing and mentoring skills.
- Working towards CPHR Designation currently an associate member of CPHR CORE COMPETENCIES Talent Acquisition Organization and Employee centric Onboarding Wages Negotiation and fitment InductionJob postings on various mediaFeedback and co ordinationMaintaining backend documents IT SKILLS MS wordMS ExcelOutlook ExpressPower Point presentationsCRM -Salesforce and PeoplesoftVideo presentationsGoogle driveGoogle sheets
Overview
15
15
years of professional experience
Work History
Technical Support Advisor for Apple Inc.
Kelly Services
Calgary, Canada
- Current
- Troubleshooting iOS devices on behalf of Apple Inc
- Attending inbound calls and addressing the customer’s needs
- Helped customers to fix the issue with apple devices over the phone
- Offered support through phone and email
- Offered extensive hardware repair reservations to the nearest apple store
- Tactfully handled peculiar issues and escalated it to the senior support for better assistance or transfer to appropriate department for best customer service experience.
Onsite Airport Admin
Switch Health -YYC
Calgary, Canada
01.2022 - 06.2022
- Part of the team that renders Covid border testing services at Calgary Airport
- Categorized passengers as per the requisites of the CBSA department
- Created passenger profile with switch health EMR database at the international arrivals at YYC airport
- Communicated about the federal norms to the passengers if necessary
- Forwarded passenger escalations to the Public Health agents
- Verified passport information with that of the EMR Database
- Escalated the aggressive passengers to the Calgary Law enforcement if needed through the supervisor
- Ensured the test kits are batched and recorded accordingly
- Prioritized different passengers and addressing to their needs according to their vaccine status.
HR Executive
Tradesco International overseas consultants
10.2017 - 10.2021
- Conducted recruitment drives and campus drives to pool overseas aspirants for study permits for Canada and work permits for Poland and Dubai
- Guided Candidates to procure the necessary documents for visa processing
- Negotiated services charges and follow-ups
- Sourced candidates through job postings on various job boards and social media platforms.
HR Executive -Learning and Development
E2E EXCITE Training and Marketing Pvt, Coimbatore, INDIA
Coimbatore, India
11.2016 - 09.2017
- Responsible for Talent Acquisition for external clients
- Supported in designing training material for the clients
- Implemented HR Intervention Project models among the clients
- Designed Induction ppts, forms and formats, HR Manuals, or policy manuals
- Designed and created JD, SOP, KRA KPI for various designations after discussion with the projects
- Supported in Growth plan and performance appraisal for the clients in India and in UAE
- Supported BNI (Business Network International) with Leadership training modules
- Responsible for organizing business meetings with external clients.
Sr HR Executive
Accura Global Corporate HR Services
12.2014 - 11.2016
- Liaised with clients both India and UAE
- Handled End to End mass recruitments for the MNCs
- Responsible for various types of job postings and candidate pooling activities
- Responsible for training and mentoring the new team members
- Maintained a good rapport with the clients and candidates
- Closed positions before the TAT
- Arranged business meetings for NIPM Coimbatore chapter.
HR -Management Trainee
Cognizant Technology Solutions
Coimbatore, India
02.2009 - 04.2011
- Handled Talent Acquisition for a Tier 1 MNC at Coimbatore for BPO and IT projects
- Conducted mass recruitment for UK and USA projects in Coimbatore
- Worked as a City SPOC and closed entry level to SME Level positions
- Initiated background checks
- Responsible for Joining formalities
- Responsible for procuring company essential documents from the employees
- Responsible for conducting company orientation coordination between the training departments.
Education
MBA - Human Resource Management
Bharathiar University
India04-2011
Skills
- Talent Acquisition
- Organization and Employee centric
- Onboarding
- Wages Negotiation and fitment
- Induction
- Job postings on various media
- Feedback and co ordination
- Maintaining backend documents
- IT SKILLS
- MS word
- MS Excel
- Outlook Express
- Power Point presentations
- CRM -Salesforce and Peoplesoft
- Video presentations
- Google drive
- Google sheets
Accomplishments
- Holds a university rank during Graduation.
- Appreciated for doing mass recruitments in a short span in Cognizant.
- Surveyed as the 2nd best HR in India with an attrition rate with less than 5% during 2011 in Cognizant Technology solutions.
- Onboarded over 1000 employees and provided them with a better career.
Educational Qualifications
MBA IN HUMAN RESOURCES MANAGEMENT, 3.04, 3.20, Associate Member -Candidate
References
Upon request
Timeline
Onsite Airport Admin
Switch Health -YYC
01.2022 - 06.2022
HR Executive
Tradesco International overseas consultants
10.2017 - 10.2021
HR Executive -Learning and Development
E2E EXCITE Training and Marketing Pvt, Coimbatore, INDIA
11.2016 - 09.2017
Sr HR Executive
Accura Global Corporate HR Services
12.2014 - 11.2016
HR -Management Trainee
Cognizant Technology Solutions
02.2009 - 04.2011
Technical Support Advisor for Apple Inc.
Kelly Services
- Current
MBA - Human Resource Management
Bharathiar University
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