Preeta Bhanot
Surrey,BC
Summary
Highly motivated individual with Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
17
17
years of professional experience
Work History
Adminstrator Assistant
J8 PLUMBING & HEATING
11.2022 - 04.2024
- Organize, schedule appointments and plan meeting
- Take detailed minutes
- Provides administrative support to ensure efficient office operations
- Responds to emails and other digital queries and correspondence
- Inputs and updates information in databases and spreadsheets
- Works closely with other administrative staff and supports other colleagues as needed
- Works with sensitive information with discretion to maintain confidentiality and security and ensure compliance with privacy policies and regulations
- Ensures that deadlines are met and adapts to changing priorities
- Presents a positive and professional image for the organization
- Write and distribute email, correspondence memos, letters, faxes and forms
- Supervise and train office staff in procedures and in use of current software
- Set up and maintain manual and computerized information filing systems
- Assist in the preparation of regularly scheduled reports to go out to the customers after completion of service calls
- Update and maintain office policies and procedures
- Order office supplies and research new deals and suppliers
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.
Senior Associate (Due Diligence/Risk & Compliance Operations)
ENCORE CAPITAL GROUP
06.2012 - 05.2022
- To fetch correct address, contact number & employment details of the consumer for Collections & delivering the summons
- To fetch the consumers’ data from the online vendors
- To maintain the records of the data received via CIBIL’s platform
- Performing sanction and Due diligence, compare and validate names against hits and create negative media report
- Work Related to Trade Sanction process
- Preparing Monthly report and share the finding with team
- Internal Audit for Compliance Trainings
- Finance Request screening
- Restricted Website Access
- FDCPA Information
- Kaplan Validation
- FinCEN/FINRA
- Utilized excellent organizational skills to Implementations and upgrades/migrations of work flow.
Resident Expert (Bankruptcy Services)
03.2007 - 05.2012
- Started as a Process Expert in Mar’07 and was promoted as a Resident expert in Jan’09
- Handled Bankruptcy cases related to Auto Finance provided by HSBC Bank in US
- Responsible for monitoring the payment pattern of account holders who had filed Bankruptcy
- Ensuring timely payment of fees and coordinating with US attorneys and trustees for execution of payment
- Travelled to Texas, US to migrate the process to India regarding Negotiations with Attorneys on Payments
- Was negotiating with US Attorneys on behalf of our clients (HSBC Bank) for repaying the debts incurred out of Auto loans by US customer
- Liaison with US court of Law to know the status on the legal proceeding against the customer who had defaulted.
Education
Master of Arts -
Delhi University
01.2005
Bachelor of Arts -
Sri Venkateshwara College
01.2003
Class XII -
Mother’s International School
01.2000
Class X -
Mother’s International School
01.1998
Skills
- Front office operations
- Customer Engagement
- Verbal Communication
- File Organization
Accomplishments
- Travelled for one month for migrating a process from Texas in Apr’09.
- Promoted from Process Expert to Resident Expert (equivalent to SME) in Jan’09
- Received Certificate of Appreciation for completing 5 years in Encore Capital in 2012.
- Recognized for being the Top performer of the Year in 2007.
- Recognized as one of the Team Members for an Outstanding Performance in Mar’09.
- Awarded with Stellar award for 1st Quarter 2008.
- Awarded with Challenger award for 4th Quarter 2008.
- Awarded with Star of the Month in May’07, May’08, Dec’08 & Dec’09.
Languages
English
Full Professional
Timeline
Adminstrator Assistant
J8 PLUMBING & HEATING
11.2022 - 04.2024
Senior Associate (Due Diligence/Risk & Compliance Operations)
ENCORE CAPITAL GROUP
06.2012 - 05.2022
Resident Expert (Bankruptcy Services)
03.2007 - 05.2012
Master of Arts -
Delhi University
Bachelor of Arts -
Sri Venkateshwara College
Class XII -
Mother’s International School
Class X -
Mother’s International School
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