Preet Singh
Burlington
Summary
Results-drive Regional Director of Operations with 18+ years of experience driving operational excellence in fast-paced environments. Born and raised in Toronto, I've developed a unique understanding of the local market and a passion for leading high performing teams. With a proven track record of success, I'm dedicated to continuously improving processes, fostering collaborative relationships, and exceeding expectations. Im committed to being the best in my field and making a lasting impact in my organization.
Overview
9
9
years of professional experience
Work History
Regional Director of Operations
GraceMed
09.2023 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
- Set team and individual KPIs and provided regular, actionable feedback.
- Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Established and monitored quality assurance standards to achieve operational excellence.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
Regional Operations Manager
Dental Corp Health Services
07.2022 - 09.2023
- Traveled to over 5-8 locations per week to manage each clinic and perform reviews of individual managers and employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Supervised and led team of dental hygienists and support staff of 200.
- Successfully negotiated client contract renewals to create increased revenue.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Developed policies and procedures for effective pharmacy management.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Spearheaded and implemented new projects to expand scope of engagement.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Communicated with patients, ensuring that medical information was kept private.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Executed operational standards flawlessly in full compliance with established policies, procedures and government regulations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed Profit and Loss for each clinic.
- Increased Ebitda for clinics.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Developed processes to save on costs and prevent losses.
- Traveled to over 8 locations per week to manage each store and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Analyzed performance metrics to identify areas for improvement and implement necessary changes.
- Oversaw multiple facility expansions, ensuring timely completion within budget constraints.
- Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
- Streamlined regional operations by implementing efficient processes and procedures.
- Implemented cost-saving measures, leading to significant reductions in operational expenses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- Developed strong relationships with key stakeholders, ensuring continued business success.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Led training and development initiatives, enhancing skills and competencies of regional staff.
Regional Manager
Chopra Gill Dentistry Corporation Inc
03.2015 - 07.2022
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Boosted brand growth by devising strategic network and marketing tactics.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Supervised and led team of dental hygienists and support staff of 55.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Built relationships with customers and community to promote long term business growth.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Supervised staff to optimize brand expansion initiatives and productivity.
Education
Bachelor of Healthcare Management - Health Management
York University
Toronto, ON05.2013
Skills
- Operational Efficiency
- Data-driven decision-making
- Workforce Planning
- Strategic planning and execution
- Leadership training
- Operations Oversight
- Business Management
- Process Improvements
- Process Improvement
- Performance Analysis
- Cost Control
- Schedule oversight
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Excellent Communication
- Team Leadership
- Effective leader
- Relationship Building
- Customer Relations
- Operations Management
- KPI Tracking
- Budget Control
- Revenue Growth
- Recruitment
- Financial Management
Timeline
Regional Director of Operations
GraceMed
09.2023 - Current
Regional Operations Manager
Dental Corp Health Services
07.2022 - 09.2023
Regional Manager
Chopra Gill Dentistry Corporation Inc
03.2015 - 07.2022
Bachelor of Healthcare Management - Health Management
York University
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