Preet Patel
Hamilton,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Manager
Booster Juice
Hamilton , ON
01.2020 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducted quality, timely performance feedback and performance appraisals.
Manager
Petro Canada
Burlington , Ontario
01.2017 - 01.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Completed financial audits on scheduled basis.
- Created and optimized employee schedules for shift coverage.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education
Accounting And Computer Application Diploma
Canadian Technical & Management College
Milton, ONComputer Systems Technology
Mohawk College of Applied Arts And Technology
Hamilton, ONSkills
Client Relations and Retention
undefinedTimeline
Manager
Booster Juice
01.2020 - Current
Manager
Petro Canada
01.2017 - 01.2020
Accounting And Computer Application Diploma
Canadian Technical & Management College
Computer Systems Technology
Mohawk College of Applied Arts And Technology