Preet Patel
Hamilton,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Manager
Booster Juice
Hamilton , ON
01.2020 - Current
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Conducted quality, timely performance feedback and performance appraisals.
Manager
Petro Canada
Burlington , Ontario
01.2017 - 01.2020
- Handled payment processing and provided customers with receipts and proper bills and change.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Completed financial audits on scheduled basis.
- Created and optimized employee schedules for shift coverage.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Education
Accounting And Computer Application Diploma
Canadian Technical & Management College
Milton, ONComputer Systems Technology
Mohawk College of Applied Arts And Technology
Hamilton, ONSkills
Client Relations and Retention
Team Leadership
Problem Solving
Recruitment and Hiring
Managing Operation and Efficiency
Sales Techniques
Timeline
Manager
Booster Juice
01.2020 - Current
Manager
Petro Canada
01.2017 - 01.2020
Accounting And Computer Application Diploma
Canadian Technical & Management College
Computer Systems Technology
Mohawk College of Applied Arts And Technology