Preet K. Dhaliwal
Penticton
Summary
Diligent [Desired Position] with proven track record in leading support teams to success. Managed cross-functional teams, enhancing process efficiency and employee engagement. Demonstrated expertise in conflict resolution and technical troubleshooting.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Home Support Team Lead
Interior Health Authority
Penticton, BC
02.2020 - Current
- Led support team in providing exceptional customer service to enhance patient satisfaction.
- Mentored staff on best practices for case management and operational efficiency.
- Streamlined communication processes between departments to improve workflow coordination.
- Implemented training programs that increased team competency and service quality.
- Assessed team performance regularly to ensure adherence to organizational standards and objectives.
Clinical Instructor
Penticton Regional Hospital
Penticton, BC
01.2019 - Current
- Evaluated student performance through assessments and provided constructive feedback.
- Coordinated clinical rotations with healthcare teams to optimize learning experiences.
- Developed and implemented instructional materials for clinical education programs.
Licensed Practical Nurse
Penticton Regional Hospital
Penticton, BC
09.2012 - Current
- Collaborated with interdisciplinary teams to optimize patient outcomes and ensure continuity of care.
- Monitored patients' vital signs and reported significant changes to healthcare team.
- Administered medications and treatments according to established protocols.
Licensed Practical Nurse
Summerland Senior’s Village
Summerland
10.2012 - 12.2014
Medical Office Assistant
Dr. Hedges
08.2006 - 08.2011
Education
Practical Nursing Diploma -
Sprott-Shaw Community College
Penticton08-2012
Skills
- Understanding of medical terminology and infection control standards
- Confidently applying my competencies in an acute care setting
- Ability to quickly learn new concepts and skills in health care
- Outstanding clinical and communication skills
- Competent verbal and writing skills
- Knowledge of aging process from birth to old age
- Natural ability to connect and friendly rapport with patients
- Coaching and mentoring
- Remote support
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] through effectively helping with [Task].
Languages
Punjabi
Certification
- 2018 ERACS Training
- 2014 First aid/CPR
- June 2012 Child passenger safety educator in Penticton
- Aug. 2011 Food Safe
- Aug. 2011 WHMIS
- June 2019 Wound care
Timeline
Home Support Team Lead
Interior Health Authority
02.2020 - Current
Clinical Instructor
Penticton Regional Hospital
01.2019 - Current
Licensed Practical Nurse
Summerland Senior’s Village
10.2012 - 12.2014
Licensed Practical Nurse
Penticton Regional Hospital
09.2012 - Current
Medical Office Assistant
Dr. Hedges
08.2006 - 08.2011
Practical Nursing Diploma -
Sprott-Shaw Community College
EDUCATION IN-SERVICES
- Accommodating Responsive Behavior: The Dementia Experience & Making the Connection
- Alzheimer in older adults
- Mania- The high and not so highs of bipolar disorder
- Psycho geriatrics drugs
- Behavioral management and care planning in nursing home settings
- Psychotropic medications in older adults
- Meeting mental health care needs for seniors
- Medication administration including IM and SC injections
- Head to toe assessments
- Experienced with Omnice II
- Reporting the status of patient to other members of the team
- Providing scheduled and quality care to my patients
- Collaborating with the multidisciplinary team when needed
- Maintain comfortable and welcoming environment for my patients
- Catheterization for male and female patients
- Confidently utilizing bladder scans and blood sugar scans
- Preoperative and postoperative patient teaching
- Receiving and processing verbal and written orders
- Wound care management
- Peripheral venous access device insertion (Nov 2018)
CLINICAL EXPERIENCE
- Preceptorship July 23,2012-Aug. 24, 2012 Med South at Penticton Regional Hospital
- Acute care clinical June 18, 2012-July 20,2012 Med South, Emergency Department and SP3 at Penticton Regional Hospital
- Gerontology clinical March 5, 2012-April 13,2012 Summerland Senior Village
- Licensed Practical Nurse Sept. 2012-Present Surgical Unit at Penticton Regional Hospital
NON-RELATED EXPERIENCE
- Manager and Supervisor Boston Pizza Penticton May 1999-Aug. 2015
- Senior Secretary Penticton Sikh Temple Penticton April 2014-Jan. 2017
- Teaching semester courses Okanagan College Penticton 2000-2003