Preet Bansal
Toronto,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Grocery Clerk
Chalo Freshco
06.2023 - 04.2024
- Stocked shelves and organized merchandise displays for easy retrieval.
- Oversaw store operations, including checking deliveries and preparing the store for the next day's business.
- Delegated tasks and supervised part-time staff to ensure smooth workflow and task completion.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
Team Leader
Fareportal Ltd. (CheapOair And One Travel), India
12.2013 - 08.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Held weekly team meetings to inform team members of company news and updates.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
Travel Associate
British Airways
02.2013 - 11.2013
- Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
- Collaborated with team members to develop innovative marketing strategies, boosting sales and client acquisition rates.
- Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Travel Consultant
Hansa Travel Bureau
10.2010 - 10.2012
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
Education
Graduate Certificate in Project Management - Project Management
Algoma University
Toronto, ON04.2024
Bachelor of Arts - Tourism -Travel Studies
Amity University
India03.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Team motivation
- Problem-Solving
- Excellent Communication
- People Management
- SMART goals
- Key Performance Indicators
- SOP Adherence
- Service Level Agreements
- Idea Development and Brainstorming
- Project Planning
Certification
TICO
Timeline
Grocery Clerk
Chalo Freshco
06.2023 - 04.2024
Team Leader
Fareportal Ltd. (CheapOair And One Travel), India
12.2013 - 08.2022
Travel Associate
British Airways
02.2013 - 11.2013
Travel Consultant
Hansa Travel Bureau
10.2010 - 10.2012
Graduate Certificate in Project Management - Project Management
Algoma University
Bachelor of Arts - Tourism -Travel Studies
Amity University
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