Summary
Overview
Work History
Education
Skills
Timeline
Generic

Preema Patel

Kelowna

Summary

Personable and dedicated Customer Service Representative with extensive experience in logistic & Air craft industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships, and growing businesses. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

8
8
years of professional experience

Work History

Repair Shop Material Coordinator

KF Aerospace
06.2024 - Current
  • Worked with Overhaul shop lead to determine schedule and volume requirements in order to effectively coordinate deliveries and maintain production work flow.
  • Manage work orders using M3 program.
  • Managed receiving operations and proper storage of incoming materials.
  • Identifies of the parts and obtains (Requisitions, orders, kits as appropriate and in keeping with procedures) determinable materials, entering material needs on the work order
  • Played key role in project that was completed ahead of schedule by ensuring materials were delivered as planned.
  • Reduced downtime in production by ensuring timely delivery of materials to various departments.
  • Created and maintained detailed reports and schedules of all production tasks.
  • Coordinated communication between departments, fostering a collaborative work environment.


Customer Service Representative

Act Logix
10.2020 - 04.2023
  • Answered and directed incoming calls using multi-line telephone system
  • Maintained daily calendars, set appointments with clients and planned daily office events
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Relayed information between drivers and recipients regarding ETA and potential delays
  • Provided daily delivery routes and proof of delivery to sales team
  • Analyzed client orders and available driving personnel to plan and execute deliveries within client needs and expectations
  • Confirmed signatures for invoices and scanned into Data Base
  • Managed paperwork and necessary information required for client shipments
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Answered inbound calls, chats and emails to facilitate customer service
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data

Supervisor Assistance

Hemlock Harling Distribution Com
03.2019 - 09.2020
  • Mailing, labeling, barcoding, services
  • Review, modify as needed, and print out all customer orders for fulfillment
  • Perform automated updates to the company product database
  • Perforating & packing
  • Data entry
  • Making Custom Document for Border service Agency
  • All other general duties

Public Relations Officer (PRO)

Municipal corporation
04.2017 - 02.2018
  • Managed crisis communications and emergency response strategies and implementation
  • Devised creative strategies for improving customer awareness of company and offerings
  • Established and maintained variety of automated and manual files and records
  • Typed and proofread correspondence distributed and filed official forms and scheduled appointments
  • Served as notary public and issued various permits and licenses
  • Stocked counters with forms, film and license supplies to maintain inventory levels
  • Issued public notification of official activities or meetings to public
  • Providing a crucial role under birth & death certificate
  • Carried out & collected property tax and various applications from citizens
  • All other duties as required (confidential Duties)
  • Collective Property Tax & Professional Tax
  • Vehicle Tax / Right to Information (RTI)
  • Building Plan approval
  • Business Establish Certificate Registration
  • Acceptance of Tax Department Applications

Education

Bachelor of Science - Interior Design

Pacific University
06.2016

Skills

  • Customer Service
  • Call Documentation
  • Understanding Customer Needs
  • Data Entry
  • Work Task Prioritization
  • Honest and Ethical
  • Shipment Procedures
  • Coordinating Transportation
  • Tracking Inventory Levels and Orders
  • Management Experience
  • Administration Duties
  • Computer skill & software
  • Microsoft Office
  • Auto-cad
  • SketchUp
  • 3rd Max
  • Vera core
  • SAP
  • M3
  • JIRA

Timeline

Repair Shop Material Coordinator

KF Aerospace
06.2024 - Current

Customer Service Representative

Act Logix
10.2020 - 04.2023

Supervisor Assistance

Hemlock Harling Distribution Com
03.2019 - 09.2020

Public Relations Officer (PRO)

Municipal corporation
04.2017 - 02.2018

Bachelor of Science - Interior Design

Pacific University

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Preema Patel