PREEJA MENON
MISSISSAUGA,ON
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Coordinator and Administrative assistant
Dental clinic
06.2022 - Current
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Partnered with other healthcare professionals to create and implement individualized care plans for patients in various units.
Data entry clerk
Zehrs Loblaws
12.2021 - 06.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Sorted documents and maintained organized filing process.
- Checked for accuracy by verifying data and records.
Manager
V Care Dental Clinic
08.2015 - 12.2021
Education
HARP certified from Anderson College, Canada -
H.A.R.P Certification
Anderson College
London, ON09.2023
Bachelor of Science - Dentistry
PSM Dental College
India03.2014
Skills
- Insurance Verification
- Appointment Scheduling
- Patient confidentiality
- Office Administration
- Electronic Records Management
- Attention to Detail
- Multitasking ability
- Organizational Skills
- Customer Service
- Patient Care
- Medical Terminology
- Patient Records Management
Availability
AVAILABILE FULLTIME ANY DAY
Languages
English
Full Professional
Certification
- HARP
Timeline
Patient Coordinator and Administrative assistant
Dental clinic
06.2022 - Current
Data entry clerk
Zehrs Loblaws
12.2021 - 06.2022
Manager
V Care Dental Clinic
08.2015 - 12.2021
HARP certified from Anderson College, Canada -
H.A.R.P Certification
Anderson College
Bachelor of Science - Dentistry
PSM Dental College
- HARP
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