Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Pree Singh

Bolton,ON

Summary

Well-qualified Logistics Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.


Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

13
13
years of professional experience

Work History

Logistics and Partnership Liaison

pdSTRATEGY
06.2020 - 12.2023
  • Review contractual agreements and key performance indicators (KPIs) to ensure compliance and identify areas for improvement
  • Ensure billing accuracy by closely monitoring invoices and reconciling discrepancies
  • Prioritize safety and compliance measures to uphold industry standards and regulations
  • Identify leading (LEAD) and lagging (LAG) indicators to develop strategies and support performance enhancement for optimal customer satisfaction
  • Train, coach, and educate dispatch and support teams on routing efficiencies, track and trace systems, and real-time proof of deliveries (PODs)
  • Review internal audit processes and procedures to offer continuous improvement by streamlining information and ensuring data integrity
  • Establish and maintain strong partnerships with logistics providers, suppliers, and customers to foster collaborative relationships and drive operational efficiency
  • Act as a liaison between various stakeholders, including carriers, vendors, and clients, to facilitate effective communication and resolve any operational issues
  • Monitor and analyze logistics performance metrics, generate reports, and provide actionable insights to enhance operations and customer satisfaction
  • Stay updated with industry trends, regulations, and best practices to drive innovation and maintain a competitive edge.

Operation Manager

PTM Inc
08.2017 - 05.2020
  • Improved operational efficiency by streamlining processes and implementing innovative strategies.
  • Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
  • Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
  • Increased team productivity, providing ongoing training, coaching, and performance feedback to staff members.
  • Spearheaded process improvements to reduce errors and increase overall quality in operations management.
  • Managed complex projects from concept to completion, ensuring on-time delivery within budget constraints.

Dispatcher Coordinator

PTM Inc
03.2012 - 08.2017
  • Managed all aspects of the day-to-day operations of the facility, including scheduling and planning for all departments and shifts
  • Oversaw and managed teams in customer service, dispatch, shipping, receiving, and order fulfillment to ensure smooth and efficient operations
  • Conducted performance evaluations for direct reports, identifying areas for improvement and developing action plans to enhance productivity and efficiency
  • Monitored key performance indicators (KPIs) to support operational strategy and execution.
  • Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
  • Reduced response times by streamlining communication between dispatchers and field personnel.

Customer Support Representative

PTM Inc
11.2010 - 03.2012
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Improved order accuracy through meticulous data entry and verification processes.
  • Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
  • Implemented software solutions to streamline logistics processes, improving overall productivity and efficiency.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.

Education

OSSD -

Galt Collegiate Institute
Cambridge, ON
06.2003

Skills

  • Ability to Multitask
  • Decision Making
  • Critical thinking and problem solving
  • Fast Learner
  • Leadership Skills
  • Microsoft Office
  • Customer Service
  • Adaptability
  • Effective Time Management
  • Ability to Work in a Team
  • Ability to Work Under Pressure
  • Strong Communication Skills
  • Attention to Detail

References

References available upon request

Timeline

Logistics and Partnership Liaison

pdSTRATEGY
06.2020 - 12.2023

Operation Manager

PTM Inc
08.2017 - 05.2020

Dispatcher Coordinator

PTM Inc
03.2012 - 08.2017

Customer Support Representative

PTM Inc
11.2010 - 03.2012

OSSD -

Galt Collegiate Institute

Similar Profiles

CREATE PROFILE
Pree Singh