Summary
Overview
Work History
Education
Skills
Reference
Timeline
Generic
Precious Uruaka

Precious Uruaka

Toronto,Canada

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

5
5
years of professional experience

Work History

Office Manager

Property.ca
09.2021 - Current
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Coordinated special projects and managed schedules.
  • Compared vendor prices and negotiated for optimal savings.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Arranged corporate and office conferences for company employees and guests.
  • Maintained CRM database with customer updates and report generation.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

Office Administrator

Property.ca
11.2019 - 08.2021
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Delivered clerical support by handling range of routine and special requirements.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
  • Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
  • Booked and prepared boardrooms appointments and zoom/google meetings for agents, client and managers

Call Center Customer Service Specialist

24-7 Intouch Sephora
04.2018 - 11.2019
  • Maintain excellent telephone etiquette and promptness
  • Tracking and Tracing shipments
  • Strong follow up skills and order fulfillment
  • Handled over 70 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Sell merchandise and order processing
  • Liaise with other departments to provide excellent customer service
  • Proactively develop sales opportunities whenever possible.
  • Suggested treatments and styles to suit customer appearance and beauty advice
  • Monitored current trends to understand fashions and better serve customer needs
  • Listened to customer needs and desires to identify and recommend optimal products
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Bachelor of Arts - Public Relations - Corporate Communications

Humber College
Toronto, ON
05.2021

Skills

  • CRM Software and Microsoft Office
  • Office Management
  • Team Management
  • Accounts Payable and Receivable Auditing
  • Client Correspondence
  • Biweekly Payroll Processing
  • Preparing Proposals
  • Financial Management and Reporting
  • Account and Ledger Reconciliations
  • Budgetary Planning
  • Policy and Procedure Modification
  • Report Preparation and Analysis

Reference

References are proved as per request.

Timeline

Office Manager

Property.ca
09.2021 - Current

Office Administrator

Property.ca
11.2019 - 08.2021

Call Center Customer Service Specialist

24-7 Intouch Sephora
04.2018 - 11.2019

Bachelor of Arts - Public Relations - Corporate Communications

Humber College

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Precious Uruaka