Precious Oracion
Calgary,AB
Summary
Experienced in customer service and in administrative assistant with more than 3+ years of experience in resolving complex situations. Passionate and enthusiastic about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Associate
Value Village Savers CPC
06.2023 - 10.2023
- Responsible for pricing each garment
- Able to determine what is saleable and recyclable
- Ability to follow and work within all company safety guidelines
Customer Service Representative (Remote)
Shop Vida
12.2021 - 06.2022
- Handled cancellations, refunds and return labels
- Attended support to all order inquiries
- Facilitated support with manufacturers and business partners
Customer Service Representative
Concentrix
11.2020 - 06.2021
- Advocate for Microsoft 365 for process save and retention
- Account modification, refunds and billings
Sales Representative (Remote)
Farmers Insurance
08.2019 - 09.2020
- Assessed client needs and upsold home and auto insurance
- Solicit for new business via telephone, networking, and other lead sources.
- Managed customer accounts to secure customer satisfaction and repeat business.
Admin Assistant (Remote)
Lawn Love
03.2019 - 08.2019
- Coordination and navigator for partner providers
- Handled the assessed quotations to the customers
- Reported expenses in compliance with organizational policies.
Education
Office Administration Executive Diploma -
Aquinas College
Calgary2024
Bachelor of Science - Office Administration
Polytechnic University of The Philippines
Manila, Philippines2023
Skills
- Team Player and goal-oriented
- Focused and driven to always meet deadlines and target
- Trained and experienced in resolving customer complaints
- Excellent in emotional intelligence and attentive to detail
- Can maintain a professional attitude with peers, co-workers, and clients
- Tech-savvy, know most CRM with the ability to learn and apply new software
- Applications to the position
Accomplishments
Awarded 'Best Customer Service Representative Agent' at Concentrix for outstanding performance with Microsoft Office 365 and 'Best Operations Specialist' at Lawn Love for three consecutive months.
Affiliations
First Aid CPR/AED Level C
Certification
First Aid CPR / AED Level C
Timeline
Warehouse Associate
Value Village Savers CPC
06.2023 - 10.2023
Customer Service Representative (Remote)
Shop Vida
12.2021 - 06.2022
Customer Service Representative
Concentrix
11.2020 - 06.2021
Sales Representative (Remote)
Farmers Insurance
08.2019 - 09.2020
Admin Assistant (Remote)
Lawn Love
03.2019 - 08.2019
Office Administration Executive Diploma -
Aquinas College
Bachelor of Science - Office Administration
Polytechnic University of The Philippines
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