Precious Omoyodo
Fort McMurray,AB
Summary
A dynamic professional transitioning from a successful tenure as a Customer Service Representative to a Virtual Assistant role, leveraging proven expertise in communication, problem-solving, and client satisfaction. Committed to delivering exceptional administrative support, optimizing workflows, and driving efficiency in a virtual environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Virtual Assistant (Remotely)
Pacesetters
01.2024 - Current
- Provide comprehensive administrative support to multiple clients, including calendar management, email correspondence, and document preparation.
- Coordinate travel arrangements, including booking flights, accommodations, and transportation.
- Schedule and organize meetings, appointments, and conference calls, ensuring timely communication and follow-up.
- Perform data entry tasks, update databases, and maintain accurate records.
- Assist in project management tasks, such as creating project timelines, tracking progress, and coordinating team activities.
- Manage social media profiles and content, including scheduling posts and engaging with followers.
Customer Service Representative
Pwan Homes
12.2021 - 09.2023
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
Education
Bachelor of Science - Political Science
Edwin Clark University
Delta State, Nigeria 08.2022
High School Diploma -
Christ The King School
Delta State, Nigeria08.2017
Skills
- Travel Planning
- Social Media Updating
- Invoice Processing
- Expense Tracking
- Report Transcription
- Calendar Management
- Database Maintenance
- Stocking and Replenishing
- Retail Sales Customer Service
- Credit Card Payment Processing
- Cold calling
- Call Center Operations
- Customer Relationship Management
Languages
English
Full Professional
Certification
- Short Term Rental, Lead Generation, Property Search & Property Management/Co-hosting Certification (January-February)
Timeline
Virtual Assistant (Remotely)
Pacesetters
01.2024 - Current
Customer Service Representative
Pwan Homes
12.2021 - 09.2023
Bachelor of Science - Political Science
Edwin Clark University
High School Diploma -
Christ The King School
- Short Term Rental, Lead Generation, Property Search & Property Management/Co-hosting Certification (January-February)
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