Muyiwa Olatunji
Ibadan Oyo,Oyo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Home Support Worker
Ajibola
03.2024 - Current
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Ensured client safety by identifying potential hazards in the home environment and implementing appropriate interventions.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Improved independence and quality of life for clients through assistance with daily living tasks.
Customer Service Representative
Moyosore
06.2021 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate's Degree - Mass Communication
The Polytechnic Ibadan
Ibadan 07.2024
Skills
- Reliability and punctuality
- Adaptable to change
- Progress Documentation
- Respect for privacy
- Personal Hygiene Assistance
- Emotional Resilience
- Attentive to People
- Decision-Making
- Problem Identification
- Documentation and Recordkeeping
Languages
English
Full Professional
Timeline
Home Support Worker
Ajibola
03.2024 - Current
Customer Service Representative
Moyosore
06.2021 - 01.2024
Associate's Degree - Mass Communication
The Polytechnic Ibadan
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