Precious Okere
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transaction.
Overview
11
11
years of professional experience
Work History
Relationship Manager
Union Bank Nig Plc.
07.2018 - 12.2023
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Collaborated with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Mentored junior team members on best practices in relationship management techniques, contributing to overall team success and growth within the company.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Participated in staff meetings to discuss innovative strategies to improve services.
Universal Teller
Union Bank Nig Plc
12.2012 - 07.2018
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Exceeded sales-referral goals through cross-selling banking products and services.
- Streamlined cash management operations for increased accuracy and efficiency in transaction processing.
- Assisted customers with opening new accounts, providing expert knowledge on available options.
- Maintained high levels of confidentiality while handling sensitive customer information during transactions.
- Managed high volumes of cash accurately, balancing drawers at the end of each shift without discrepancies.
- Mentored new tellers on best practices for handling difficult situations, improving overall staff competency and reducing operational errors.
- Identified fraudulent activities promptly, safeguarding both customer assets and the bank''s reputation for security.
Education
Master of Science - Financial Mathematics
University of Abuja
Abuja FCT03.2015
Bachelor of Science - Mathematics
Imo State University Owerri
Owerri Imo State09.2004
Skills
- Customer Service
- Client Acquisition
- Relationship Building and Management
- Banking
- Excellent Communication
- Written and Verbal Communication
- Team Leadership
- Time Management
- Cash Handling
- Attention to Detail
Languages
English
Full Professional
Timeline
Relationship Manager
Union Bank Nig Plc.
07.2018 - 12.2023
Universal Teller
Union Bank Nig Plc
12.2012 - 07.2018
Master of Science - Financial Mathematics
University of Abuja
Bachelor of Science - Mathematics
Imo State University Owerri
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