Hi, I’m
Precious Odiase
St. John's,NL
Summary
A team-oriented individual promoting exemplary presentation, project management, and risk oversight skills. Demonstrative project and business analyst with a background in communicating effectively with and leading high-performance teams. Considered an expert in prioritizing tasks and optimizing workflow.
Overview
10
years of professional experience
3
Certification
Work History
Acadify.ca
Project Analyst
03.2023 - 03.2024
Job overview
- Managed key stakeholder relationships while gathering requirements, analyzing data, and working with a team.
- Ensured key results were achieved and improved sales by 70% by analyzing current business systems and processes, generating new ideas, implementing organizational structure, and supporting project members in reaching decisions within project scope and timelines
- Implemented and contributed to the implementation of effective processes to assess project risks, identify risk mitigation strategies, and monitor risk throughout the project lifecycle
- Demonstrated strong organizational and time management skills while managing multiple projects using agile methodologies.
- Conducted regular performance reviews for team members, providing constructive feedback that contributed to their professional growth.
Article
Customer Success Representative
12.2022 - 03.2023
Job overview
- Built a strong customer relationship and worked with CRM tools like Freshdesk for ticketing support
- Collaborated with cross-functional teams to ensure seamless customer experiences across all touchpoints
- Resolve customers' concerns and answer customers' questions via phone calls, emails, and chats.
- Enhanced customer satisfaction by proactively addressing and resolving concerns promptly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Thamani by Yaya
Fashion Design & E-Commerce Business Manager
07.2020 - 08.2022
Job overview
- Developed and administered programs, projects, services, and training related to the credit union's banking system and associated systems.
- Managed fashion design projects from concept to production, ensuring timely delivery and high-quality results.
- Negotiated contracts with suppliers to secure favorable pricing and optimal product quality.
- Collaborated with the marketing team on social media campaigns, driving customer engagement and online sales of over 100%.
- Implemented an inventory management system to reduce stock discrepancies and improve order fulfillment accuracy.
- Mentored junior designers, fostering creativity and skill development within the team.
- Evaluated supplier performance based on quality metrics to ensure consistent standards throughout the supply chain process.
IPNX
Technical Network Support Engineer
04.2018 - 02.2022
Job overview
- Researching, diagnosing, troubleshooting, identifying solutions and carrying out network configurations to resolve issues with fiber and wireless networks
- Proactive and operational monitoring of traffic, packet loss, and customer uptime
- (Solar winds) Voice & IP telephony setup and troubleshooting
- (SIP, PBX, ATAs) VPN and IP/MPLS configuration and troubleshooting
- Implemented and executed major incident management processes including invocation, ownership, escalation, communication, and service restoration
- Identified issues, analyzed information, and provided solutions to problems
- Reached out to potential customers via telephone, email, and in-person inquiries.
FUOYE
Computer Engineer
01.2014 - 02.2018
Job overview
- Installing, maintaining, monitoring, recovering, rebuilding, upgrading, and patching Cisco networking routers and switches
- Suggested system updates or changes after conducting in-depth technical reviews.
- Network monitoring, support, and maintenance of over 50 network devices
- Configuration of CISCO routers and switches
- Video conferencing implementation
- Linux configurations and programming
- Repair of over 300 Desktop and Laptop hardware for practical classes
- Software Installation and troubleshooting of systems
- Network management, structured cabling, network troubleshooting, printer repairs, Cable management, memory upgrade, prompt response to employee's issues
- Training of new staff in system maintenance and IT issues
- Implemented IT infrastructure upgrades, ensuring minimal downtime during transition process.
Education
University of EssexColchester, Essex
Master of Science from Computer Networks And Security
11.2015
Covenant UniversityNigeria
Bachelor of Science from Information And Communication Technology (ICT)
07.2012
Skills
- Planning & Implementation
- Computer Networking and Monitoring
- Scrum Methodology
- Agile Principles
- Jira
- Project Management
- Business Analyst
- Risk Management
- Intervention Protocol Development
Certification
- Professional Scrum Master 1- PSM1
- Professional Scrum Master 11- PSM11
- Agile and Scrum Master Certified (2023)
- CCNA and CCNP Trained (New Horizons)
- Oracle Cloud Infrastructure Foundations 2020 Associate Trained
Languages
English
Native or Bilingual
French
Elementary
Publications
-Adeyanju I., Omodunbi, Olayinka, Odiase (2017) RFID based anti-theft and monitoring system for small objects. Future Technologies Conference IEEE technically Sponsored. (Accepted)
-Nigeria Energy Forum with Nigeria Institute of Electrical Electronics Engineering.
Title: Sustainable Energy for all Nigerians – Grand Challenges, Big opportunities Conference paper Presented:
-Adeleye A.O, Omodunbi O and Odiase P (2016) Realising Energy Efficiency on the Cloud through Energy Aware Scheduling
-Odiase P., Okoli G. (2016) Electro-Mechanical Based Automated Whiteboard Wiper, Federal University Oye-Ekiti Journal of Engineering and Technology, Volume 1, Issue 1.
-Adeleye A.O and Odiase P. (2015): Enhancing Location-based Social Media Network Services with Semantic Technology – A Survey, International Journal of Computer Science and Network, Volume 5, Issue1- (Accepted). Paper ID - IJCSN-2016-5-1-150
-Omodunbi B. Odiase P. Olaniyan O.M., Esan A.O (2016) Cybercrime in Nigeria: Analysis, Detection & Prevention, Federal University Oye-Ekiti Journal of Engineering and Technology, Volume 1, Issue 1.
Timeline
Project Analyst
Acadify.ca
03.2023 - 03.2024
Customer Success Representative
Article
12.2022 - 03.2023
Fashion Design & E-Commerce Business Manager
Thamani by Yaya
07.2020 - 08.2022
Technical Network Support Engineer
IPNX
04.2018 - 02.2022
Computer Engineer
FUOYE
01.2014 - 02.2018
University of Essex
Master of Science from Computer Networks And Security
Covenant University
Bachelor of Science from Information And Communication Technology (ICT)
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