Precious Ngbeonyejugboh
Summary
Experienced professional with expertise in customer service, leadership, and project management across various roles. Strong commitment to operational excellence, stakeholder engagement, and team supervision. Skilled in data analysis, facilitation, and grant applications. Dedicated to community service. Holds a Bachelor of Arts from Canadian Mennonite University. Proficient in English and Microsoft Office tools. A valuable contributor to organizational growth and success.
Overview
6
6
years of professional experience
Work History
Delivery/Customer Service Representative
Skip The Dishes
03.2018 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained Key Performance Indicators with forward thinking strategies focused on addressing customer's needs and concerns
- Facilitated high-quality training program for new employees
- De-escalating of major issues while liaising between internal departments and external partners to promote efficient communication and collaboration.
- Optimized delivery routes and assisted Couriers to ensure deliveries are completed while adhering to safety standards
- Updated regions based on data from previous delivery report, to accommodate delivery needs
E-Commerce Intern
Thriftsome
10.2022 - 12.2022
- Maintained status reports for client projects.
- Maintained accurate records, inventory and sales payments.
- Photographed and Integrated photographs of merchandise into e-commerce software.
- Acted as a first contact for associates looking to partner with the organization, e.g CTV, global news, and Winnipeg free press.
- Carried out extensive research on the market and decided which item should be put out for customers, by creating customer personas.
Case Manager Intern
The Hoodfams
07.2022 - 12.2022
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Provided support to social service clients in navigating available resources.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Facilitated outreach activities(Focus groups) to build community awareness.
- Represented The Hoodfams in assisting MANSO (Manitoba Association for Newcomers Serving Organizations) to run a project initiative.
Education
Bachelor of Arts - Psychology
Canadian Mennonite University
Winnipeg, MB12.2022
Skills
- Cultural Awareness
- Project Planning and management
- Problem Resolution
- Team Building
- Facilitation and Stakeholder Engagement
- Training and Development
- Supervision and Leadership
- Data Entry and Analysis
Timeline
E-Commerce Intern
Thriftsome
10.2022 - 12.2022
Case Manager Intern
The Hoodfams
07.2022 - 12.2022
Delivery/Customer Service Representative
Skip The Dishes
03.2018 - Current
Bachelor of Arts - Psychology
Canadian Mennonite University
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