PRECIOUS MIREKU SAMUELS
Brampton,ON
Summary
Compassionate Personal Support Worker known for productive and efficient task completion. Possess specialized skills in patient care, medication administration, and mobility assistance. Excel in empathy, communication, and patience, ensuring optimal support and care for clients.
Overview
8
8
years of professional experience
Work History
Cashier
Sam & Nancy's NOFRILLS
Toronto, Canada
01.2023 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
Personal Support Worker (Intern)
Chartwell Retirement Residences
Toronto, Ontario
10.2023 - 12.2023
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Improved resident and staff engagement through group activities.
- Responded promptly to emergency situations involving clients' safety or well-being.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Performed light housekeeping duties such as laundry services for residents.
- Assisted clients with daily activities such as bathing, dressing, and grooming.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Maintained detailed records of services performed on clients.
Customer Service Representative
Afskem Enterprise
Gbawe, Ghana
03.2018 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
Sales Representative
Badu's Accessories
East Legon, Ghana
01.2017 - 01.2018
- Increased sales by offering advice on purchases and promoting additional products
- Achieved monthly sales goals by promoting product benefits and enrolling new clients
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
Education
Personal Support Worker - Health Care Administration
Anderson College
05-2024
Diploma - Public Administration
Koforidua Technical University
Koforidua, Ghana01.2021
WASSCE Certificate - General Arts
Enya Denkyira Senior High School
Enya Dankyira, Ghana06.2015
Skills
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Needs Assessment
- Upselling Products and Services
- Customer Retention Strategies
- Customer Data Confidentiality
- Client dressing
- Social support
- Household organization
- Disability care
- Privacy and confidentiality
- Personal safety awareness
- Compassionate care
- Clinical documentation
- Medication organization
Timeline
Personal Support Worker (Intern)
Chartwell Retirement Residences
10.2023 - 12.2023
Cashier
Sam & Nancy's NOFRILLS
01.2023 - Current
Customer Service Representative
Afskem Enterprise
03.2018 - 01.2021
Sales Representative
Badu's Accessories
01.2017 - 01.2018
Personal Support Worker - Health Care Administration
Anderson College
Diploma - Public Administration
Koforidua Technical University
WASSCE Certificate - General Arts
Enya Denkyira Senior High School