Precious Costa
Toronto,ON
Summary
Excellent communication and interpersonal skills; able to establish effective relationships with all individuals. Sales savvy; has solid knowledge of various sales techniques including upselling and cross-selling techniques. Able to successfully resolve customer complaints in a professional and courteous manner. Possesses a can-do attitude, takes on all challenges and maintains a positive attitude. Motivated professional who works well independently and as part of a team environment. Organized and detail-oriented individual who is able to multi-task and meet fast-paced demands.
Overview
7
7
years of professional experience
Work History
Cleaner
Squeaky Cleaning Service
08.2022 - 08.2023
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Emptied trashcans and transported waste to collection areas.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
Sales Associate
Hudson's Bay
01.2019 - 01.2020
- Engage and interact with customers in accordance with the G.R.E.A.T. (Get Ready, Engage, Add Value and Transact) service model
- Maintain cleanliness and organization in assigned areas
- Promotes the company’s HBC credit and loyalty programs and achieves targets
- Maintains a professional and productive work environment
- Process all Point of Sale (POS) transactions accurately and efficiently while maintaining a friendly and professional demeanor
Sales Associate
Payless Shoes
01.2017 - 01.2019
- Processed inventory shipments and preparing necessary paperwork and stocked the shoes in the appropriate places
- Greeted customers and directed them to sales
- Closed the Store by preparing bank deposit slips and preparing the store for the next shift
- Assisted customers with shoe sizing and answered any store policy questions they may have
- Process all POS transactions accurately while remaining friendly and helpful
Education
Toronto Youth Job Corps Program
JVS Toronto
01.2022
OSSD - undefined
G.L Roberts Collegiate
01.2019
Skills
- CUSTOMER SERVICE
- Welcomed customers, determined their needs and provided friendly and attentive service
- Provided information about products and directed customers to products of interest
- Effectively utilized upselling techniques to maximize sales potential
- Determined customers’ unique needs and expectations and made recommendations accordingly
- Maintained excellent knowledge of company policies and procedures and advised customers accordingly
- Successfully resolved complaints by listening attentively to customers’ concerns, investigating the cause of concerns, and developing solutions accordingly
- Ensured that the store was presentable and orderly at all times to promote customer satisfaction
- SORTING AND INVENTORY
- Unpacked, coded and routed goods to appropriate storage areas
- Maintained internal, manual and computerized record-keeping systems
- Inspected the products for damages or defeats and replaced products to ensure conformance with quality assurance
- Recorded and verified incoming and outgoing inventory
- Received and sorted boxes into various batches
- Sorted and packed products according to work order specifications
- Stocked merchandise according to price, size, colour and label
- ADMINISTRATION
- Ensured that all documents were accurate and complete prior to submission to supervisors
- Performed a range of administrative duties including data entry, filing, and faxing
- Demonstrated excellent attention to detail when performing accounting functions
- Took inventory of stock, forecasted demands and prepared orders accordingly
- Maintained an intuitive organizational environment to ensure quick access to required resources
Languages
English
Elementary
Timeline
Cleaner
Squeaky Cleaning Service
08.2022 - 08.2023
Sales Associate
Hudson's Bay
01.2019 - 01.2020
Sales Associate
Payless Shoes
01.2017 - 01.2019
Toronto Youth Job Corps Program
JVS Toronto
OSSD - undefined
G.L Roberts Collegiate
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