Precious Berrios

• Manage a portfolio of 150+ accounts, ensuring efficient order processing and customer satisfaction.
• Accurately enter and process orders, ensuring timely and error-free fulfillment.
• Collaborate with buyers to monitor inventory levels and guarantee stock availability to meet customer delivery requirements.
• Maintain consistent communication with customers, addressing inquiries related to open orders, material availability, and any other concerns.
• Partner closely with assigned sales representatives to coordinate efforts and effectively meet customer needs.
• Generate and review daily open order reports to track pending orders and identify any actions required to ensure on-time delivery.

• Ensured accuracy, consistency, and adherence to legal standards in medical documents, focusing on precise formatting and language use.
• Enhanced document quality through meticulous proofreading and editing, improving clarity and compliance.
• Managed and maintained detailed logs, charts, and reports in a centralized database.
• Verified patient histories, ensuring all required information was complete, accurate, and up to date.

Over a seven-year tenure at Union Supply, I advanced through three key roles, demonstrating strong leadership and customer service skills.

As a Customer Service Representative (2014–2016), I managed high-volume daily tasks, answering over 50 calls and processing orders for both English and Spanish-speaking customers in a fast-paced environment. I also addressed customer inquiries via email, online chat, and phone.

I was soon promoted to Returns Lead (2016–2017), where I oversaw the entire returns process; led a team of warehouse staff; and collaborated with vendors, customers, and employees to ensure efficient and seamless returns.

I was quickly promoted to my final role as Sales Support Specialist (2017–2021), where I worked alongside a team of three sales executives, managing large bulk orders for federal correctional facilities. I was responsible for entering orders, coordinating with buyers to ensure material availability, and following through with orders until successful delivery.