Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Websites
Languages
References
Timeline
Generic

Precious Alabi

Leduc,Canada

Summary

  • Experienced Technology Account Manager with a 12-year track record in sales and account management for F500 companies including Oracle and Sage. Proven success in building and maintaining relationships, driving revenue growth, and exceeding sales targets. Expertise in technology solutions, client needs analysis, and strategic planning.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Technical Account Manager

Convergence Networks
Ottawa, Canada
11.2021 - Current
  • Crafted strategic proposals for the IT RoadMap, directly addressing 10+ key business risks; facilitated quarterly reviews which improved stakeholder engagement scores by 25% while maintaining compliance with industry standards
  • Developed productive relationships with diverse stakeholders through regular check-ins and tailored communication strategies; directly identified three major areas of improvement contributing to increased user adoption rates among key accounts
  • Enhanced client engagement strategies leading to improved retention rates among established accounts; developed tailored action plans based on individual business goals which resulted in annual revenue growth exceeding $460,000
  • Identified critical pain points via monthly performance reviews for top-tier accounts; transformed insights into actionable steps enhancing overall service quality as lead contact for diverse technology-related projects
  • Coordinated cross-functional efforts between the service desk and Solutions Architect to resolve over 95% of client projects within expected timeframes, maintaining strict adherence to established Service Level Objectives (SLOS)

TERRITORY SALES MANAGER

INLAKS NIGERIA LIMITED
09.2018 - 10.2021
  • Championed the Agency Banking program execution through strategic leadership, leading a dedicated team that recruited more than 200 vendor agents throughout Nigeria and Liberia within an aggressive six-month timeframe
  • Expanded customer base in West Africa by 45% in two years, by adding 5 new Enterprise Accounts to the portfolio, Including the Central Bank of Nigeria, Central Bank of Liberia, and Liberia Revenue Agency
  • Created a systematic approach for managing all stages of the sales process; this initiative streamlined operations which ultimately led to converting five high-potential accounts into long-term partnerships
  • Cultivated ongoing relationships with over 50 clients, routinely assessing satisfaction levels and resolving complaints to maintain a consistent customer retention rate of 90% throughout the tenure as Territory Sales Manager

CHANNEL ACCOUNT MANAGER

SAGE
05.2014 - 07.2018
  • Generated new leads and identified new clients by strategically managing over 20 registered Sage Channel Partners in assigned territory
  • Championed partner engagement initiatives leading to an influx of qualified leads from new sources within assigned territory-improving monthly outreach effectiveness without increasing operational costs or resources required
  • Recruited a network of 37 trained referral partners for Sage ERP and HR & Payroll offerings, establishing processes that increased lead generation efficiency while maintaining alignment with corporate objectives
  • Ensured Business Partners are aware of all new product releases, offers and incentives, marketing materials and any relevant issues from the wider marketplace

GRADUATE SALES EXECUTIVE

ORACLE CORPORATION
04.2013 - 04.2014
  • Championed targeted outreach strategies resulting in consistent pipeline growth; engaged with over 200 potential customers monthly to elevate awareness and drive interest in Oracle Applications offerings
  • Collaborated closely with Territory Managers to integrate best practices into daily tasks; directly generated actionable insights leading to increased engagement rates among prospects by identifying key pain points
  • Generated personalized calling scripts for targeting decision-makers in key industries, resulting in over 100 new appointments scheduled and fostering stronger relationships with potential clients for Oracle Applications
  • Executed a data-driven approach to demand generation, conducting follow-up calls that engaged over 150 warm leads, leading to the establishment of 25 new partnerships and enhancing market penetration for Oracle Applications

Education

Master of Business Administration - Business Analytics

Carleton University

Bachelor of Science - Business Administration

University of Benin

Skills

  • Cloud Computing
  • Software as a Service (SaaS)
  • Enterprise Software
  • Account Management
  • Virtualization
  • Technical Support
  • Data Center
  • Integration
  • Amazon Web Services (AWS)
  • Customer Relationship Management (CRM)
  • Professional Services
  • Disaster Recovery
  • SQL
  • Troubleshooting
  • Enterprise Architecture
  • Pre-sales
  • Windows Server
  • Servers
  • Solution Selling
  • Product Management

Certification

October 2023 to Present Certified Information Systems Auditor (CISA)

Extracurricular Activities

Co-Founder - Black Immigrants Hub, Canada Led strategic planning, program development, and community engagement initiatives. The organization provided essential services to Black immigrants, fostering integration, legal support, and advocacy within the Canadian context.

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

Senior Technical Account Manager

Convergence Networks
11.2021 - Current

TERRITORY SALES MANAGER

INLAKS NIGERIA LIMITED
09.2018 - 10.2021

CHANNEL ACCOUNT MANAGER

SAGE
05.2014 - 07.2018

GRADUATE SALES EXECUTIVE

ORACLE CORPORATION
04.2013 - 04.2014

Master of Business Administration - Business Analytics

Carleton University

Bachelor of Science - Business Administration

University of Benin

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Precious Alabi