Hi, I’m
Precilia Ezoua
Happy Valley-Goose Bay,NL
Summary
Experienced professional with strong background in administrative and user support, data analysis and technical sales. Adept at problem-solving. Seeking new challenges to leverage my diverse skill set and drive for excellence.
Overview
7
years of professional experience
Work History
4 Wing Cold Lake Department Of National Defence
Special Project
2023.04 - 2023.08 (4 months)
Job overview
- Assisted in developing customized dashboards for various stakeholders using visualization tool Power BI, increasing user engagement with data insights.
- Empowered direct reports to take ownership of their roles, fostering a culture of accountability and high performance throughout the organization.
- Assisted The Deputy Command, Headquarters and take on additional projects as requested
4 Wing Cold Lake Department Of National Defense
Acting Administrative Assistant
2023.05 - 2023.06 (1 month)
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Personal Home Office
Parental Leave & International Relocation
2020.11 - 2022.12 (2 years & 1 month)
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
SONEC AFRICA
Commercial Sales Engineer
2019.02 - 2020.03 (1 year & 1 month)
Job overview
- Delivered engaging product demonstrations and presentations for prospective clients, showcasing features and benefits of company offerings.
- Identified cost-saving measures to implement in client projects, enhancing profitability for both the company and its customers.
- Provided technical support to clients during the sales process, addressing concerns and facilitating informed decisionmaking.
- Collaborated with engineering teams to design custom solutions tailored to client needs, resulting in successful project implementation.
MTN CI
Help Desk Support Technician
2017.01 - 2019.01 (2 years)
Job overview
- Responded to customer inquiries and provided technical assistance over phone, electronically and in person.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Diagnosed and troubleshot hardware, software and network issues.
Education
WithYouWithMe (Online Learning Platform) , Ottawa, ON
Certification from Data Analysis
East Point College of Management , Bangalore, India
Bachelor In Computer Applications from Computer Information Systems
11.2015
Institut Froebel , Abidjan, Côte D’Ivoire
High School Diploma
06.2010
Skills
- Data Analysis
- Technical Sales
- Customer Service
- SQL
- Power BI
- Microsoft Office Suite
- Strong Problem-solving
- Critical Thinking
- Meticulous attention to detail
- Project Management
- Data Management
- Active Listening
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Acting Administrative Assistant
4 Wing Cold Lake Department Of National Defense
2023.05 - 2023.06 (1 month)
Special Project
4 Wing Cold Lake Department Of National Defence
2023.04 - 2023.08 (4 months)
Parental Leave & International Relocation
Personal Home Office
2020.11 - 2022.12 (2 years & 1 month)
Commercial Sales Engineer
SONEC AFRICA
2019.02 - 2020.03 (1 year & 1 month)
Help Desk Support Technician
MTN CI
2017.01 - 2019.01 (2 years)
WithYouWithMe (Online Learning Platform)
Certification from Data Analysis
East Point College of Management
Bachelor In Computer Applications from Computer Information Systems
Institut Froebel
High School Diploma
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