Hi, I’m
Precilia Ezoua
Happy Valley-Goose Bay,NL
Summary
Experienced professional with strong background in administrative and user support, data analysis and technical sales. Adept at problem-solving. Seeking new challenges to leverage my diverse skill set and drive for excellence.
Overview
7
years of professional experience
Work History
4 Wing Cold Lake Department Of National Defence
Special Project
04.2023 - 08.2023
Job overview
- Assisted in developing customized dashboards for various stakeholders using visualization tool Power BI, increasing user engagement with data insights.
- Empowered direct reports to take ownership of their roles, fostering a culture of accountability and high performance throughout the organization.
- Assisted The Deputy Command, Headquarters and take on additional projects as requested
4 Wing Cold Lake Department Of National Defense
Acting Administrative Assistant
05.2023 - 06.2023
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Personal Home Office
Parental Leave & International Relocation
11.2020 - 12.2022
Job overview
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
SONEC AFRICA
Commercial Sales Engineer
02.2019 - 03.2020
Job overview
- Delivered engaging product demonstrations and presentations for prospective clients, showcasing features and benefits of company offerings.
- Identified cost-saving measures to implement in client projects, enhancing profitability for both the company and its customers.
- Provided technical support to clients during the sales process, addressing concerns and facilitating informed decisionmaking.
- Collaborated with engineering teams to design custom solutions tailored to client needs, resulting in successful project implementation.
MTN CI
Help Desk Support Technician
01.2017 - 01.2019
Job overview
- Responded to customer inquiries and provided technical assistance over phone, electronically and in person.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Enhanced customer satisfaction by resolving technical issues in a timely and efficient manner.
- Diagnosed and troubleshot hardware, software and network issues.
Education
WithYouWithMe (Online Learning Platform), Ottawa, ON
Certification from Data Analysis
East Point College of Management, Bangalore, India
Bachelor In Computer Applications from Computer Information Systems
11.2015
Institut Froebel, Abidjan, Côte D’Ivoire
High School Diploma
06.2010
Skills
- Data Analysis
- Technical Sales
- Customer Service
- SQL
- Power BI
- Microsoft Office Suite
- Strong Problem-solving
- Critical Thinking
- Meticulous attention to detail
- Project Management
- Data Management
- Active Listening
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Acting Administrative Assistant
4 Wing Cold Lake Department Of National Defense
05.2023 - 06.2023
Special Project
4 Wing Cold Lake Department Of National Defence
04.2023 - 08.2023
Parental Leave & International Relocation
Personal Home Office
11.2020 - 12.2022
Commercial Sales Engineer
SONEC AFRICA
02.2019 - 03.2020
Help Desk Support Technician
MTN CI
01.2017 - 01.2019
WithYouWithMe (Online Learning Platform)
Certification from Data Analysis
East Point College of Management
Bachelor In Computer Applications from Computer Information Systems
Institut Froebel
High School Diploma
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