Preanna Brooks
Altadena,CA
Summary
With 9 years of experience in healthcare environments, this candidate is a reliable individual who excels at maintaining positive relationships with case managers and providers. Their ability to remain polished and calm under extreme stress sets them apart. They bring a strong track record of delivering exceptional care and ensuring patient satisfaction.
Experienced with administering patient care and supporting medical staff in diverse healthcare environments. Utilizes effective communication to ensure seamless team collaboration and patient satisfaction. Knowledge of clinical procedures and patient management, consistently contributing to improved healthcare outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Administrative Assistant Intern
Los Angeles County Department Of Children And Family Service
08.2024 - Current
- Closed adoption cases (7 cases weekly)
- Prepared and edited documents and reports for LCSW
- Assisted with organization and maintenance of office filing system for easy retrieval of documents
- Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
- Monitored ongoing cases for compliance with state regulations and agency standards while consistently updating all relevant documentation accordingly.
LPN Student
Glendale Career College
10.2023 - 03.2025
- Supported patients'' physical needs including ambulation assistance, positioning for comfort or therapeutic purposes, and performing range-of-motion exercises as directed by nursing staff or therapists.
- Gained valuable exposure to various medical conditions such as diabetes management, cardiac issues, respiratory ailments among others throughout the externship.
- Conducted thorough patient assessments, collecting vital information for accurate diagnoses and tailored treatment plans.
- Provided high-quality nursing care during clinical rotations in various hospital departments including emergency room, ICU, pediatrics, and geriatrics units.
- Completed 970 clinical hours and 700 theory hours
Utilization Review Coordinator
Optum, UnitedHealth Group
04.2022 - 10.2023
- Obtained authorizations from multiple insurance carriers for various levels of care.
- Performed prior authorization review of services requiring notification.
- Submitted cases for criteria failures and helped facilitate resolutions and approvals.
- Performed admission reviews based for medical necessity based upon insurance specification.
Customer Service Representative
Call The Car Medical Transportation
10.2019 - 03.2022
- Maintained call intake of 60+ calls per day
- Scheduled non-emergency transportation reservations for members
- Verified insurance eligibility
- Actively dispatched rides for members
- Tracked drivers using GPS.
Administrative Assistant/ HR Specialist
Repair Force of Nevada
01.2018 - 03.2021
- Input and monitored work order progress for over 100 commercial and residential properties via phone and emails
- Communicated daily with property managers and home owners to discuss estimates, invoices and contracts
- Made outbound calls to tenants to schedule appointments and provide updates on services rendered
- Maintained work schedules and payroll for a total of 10 employees.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
Program Manager
Armada Health
06.2017 - 01.2018
- Responsible for verifying all patient insurance coverage (Medicaid, Medicare, Commercial and private) to ensure drugs are covered by an individual’s provider
- Entered data in an accurate manner, to update patient benefit information in the insurance system/ verified that existing information is accurate
- Effectively research and resolve prescription processing rejections to ensure patients receive medications within established patient standards
- Communicated with patients about their estimated out of pocket payments/collected payments.
Patient Care Coordinator
United Health Group/ Briova Specialty
05.2016 - 06.2017
- Educated patients on treatments, procedures, medication and cost
- Collected copay’s and assigned discounted copay cards to qualified patients
- Set up home and office deliveries
- Confirmed delivery
- Interacted with insurance and medical doctors to negotiate and expedite refill request for specialty medications
- Maintained patient care database by entering new information and updating medical history
- Placed insurance overrides for rejected claims (plan limitations exceeding, refill to soon, medical billing vs
- Pharmacy billing etc.)
- Maintained an average call handle time of 4 minutes and call quality of 97%.
Prior Authorization Technician
United Health Group/OptumRx
11.2015 - 04.2016
- Answering calls from pharmacy, physician office, and insurance carriers using exemplary customer service skills
- Entered accurate data entry and documentation of information into computer database
- Reviewed prior authorization (PA) requests and reconciliation with insurance forms
- Following established procedures for referring requests for further review
- Managing a work queue of 30 to 50 PAs on a daily basis
- Timely follow-up with physician offices and insurance carriers.
Internship
Partell Retail and Compounding Pharmacy
07.2015 - 08.2015
- Mixed drugs accurately and made custom medications
- Acquired knowledge of chemical compounds found in drugs
- Customized dosages into gels, lozenges, suspensions, creams and solutions
- Filled prescriptions as per doctors order
- Learned techniques of medication preparation
- Maintained standards of lab equipment.
Education
Licensed Vocational Nurse - Nursing
Glendale Career College
Glendale, CA03-2025
Pharmacy Technician Diploma -
Kaplan College
Las Vegas, NV08.2015
High School Diploma -
Pasadena High School
Pasadena, CA06.2009
Skills
- Aseptic Technique/ Infection control
- Pharmacy Compounding
- CPR
- Basic Pharmacology Conversions
- WPM-37
- HIPAA Compliance
- Clinical Knowledge
- Document preparation
- Medication administration
- Direct patient care
- Vital signs monitoring
- ADL assistance
Certification
- Licensed Vocational Nurse (LVN) - Board of Vocational Nursing and Psychiatric Technicians (BVNPT)
- CPR -Current
Timeline
Administrative Assistant Intern
Los Angeles County Department Of Children And Family Service
08.2024 - Current
LPN Student
Glendale Career College
10.2023 - 03.2025
Utilization Review Coordinator
Optum, UnitedHealth Group
04.2022 - 10.2023
Customer Service Representative
Call The Car Medical Transportation
10.2019 - 03.2022
Administrative Assistant/ HR Specialist
Repair Force of Nevada
01.2018 - 03.2021
Program Manager
Armada Health
06.2017 - 01.2018
Patient Care Coordinator
United Health Group/ Briova Specialty
05.2016 - 06.2017
Prior Authorization Technician
United Health Group/OptumRx
11.2015 - 04.2016
Internship
Partell Retail and Compounding Pharmacy
07.2015 - 08.2015
Licensed Vocational Nurse - Nursing
Glendale Career College
Pharmacy Technician Diploma -
Kaplan College
High School Diploma -
Pasadena High School
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