PRIYA VASUDEV
Windsor,ON
Summary
Enterprise Support Analyst with 6+ years of experience in both Enterprise based and Client-focused technical support. Excellent oral and written communication skills. Extremely hard working and organized. Ability to manage multiple tasks simultaneously to meet deadlines. Proven ability to work efficiently in a team environment or individually. Maintained high - level customer satisfaction in post- call surveys. Used deep compassion and listening skills for best customer experience.
Overview
8
8
years of professional experience
Work History
EDI Bussiness Analyst
Flex N Gate
Windsor
10.2021 - Current
• Solid understanding of EDI standards (ANSI X12) AS400 System and communication platforms (AS2, SFTP, etc.).
• Proficient with EDI mapping tools and trading partner
• Demonstrate exceptional organizational and communication skills.
• Expert with Microsoft Office Suite products and Salesforce CRM systems.
• Interface between data-trading partners and external third party
- teams, analyze and fully understand EDI specifications and guidelines, and observe data exchanged to certify that requirements have been met while also recognizing any data errors or EDI mapping faults.
• Manage all EDI testing, plan all EDI-related customer deployments and upgrades, and coordinate go-live timing with all data-trading partners and third party vendors
• Design, document and maintain EDI maps to ensure compliance with the gathered business requirements and processes.
• Perform system configuration, mapping, management and support of the EDI relationships and communication between our customers and their data-trading partners.
BlackBerry Enterprise Support Analyst
Sutherland Global services
01.2017 - Current
- Supporting all BlackBerry Enterprise Server MDM platforms Support Disaster recovery and high availability environment
- Supporting BlackBerry Business Cloud Services
- Investigate issues for BlackBerry, iOS, Android KNOX and Windows devices for all server platforms Assist customers with various queries via phone, on-line chat, email and WebEx remote support working with customers directly to implement and validate fixes and architecture changes to resolve problems.
Education
Master Of Engineering - Computer Science
University of Windsor
Windsor, ON12.2016
Skills
- Technical level - both verbally and via written communications
- Deep technical troubleshooting abilities including log analysis
- Excellent customer service skills and a passion for Assisting others
- Knowledge and hands-on experience with the following:
- Knowledge of BlackBerry Cylance
- Commercial Security or Antivirus Solutions
- Malware/Ransomware protection
- Device and implementation of BlackBerry Enterprise Server solutions, including upgrading, migrating andDeployment strategies
- Software: MS Active Directory, MS Exchange 2010/2019
Timeline
EDI Bussiness Analyst
Flex N Gate
10.2021 - Current
BlackBerry Enterprise Support Analyst
Sutherland Global services
01.2017 - Current
Master Of Engineering - Computer Science
University of Windsor