Prayag Joshi
Toronto,ON
Summary
Accomplished National Field Service Manager at CARMA Corp., adept in managing service operations and leading remote teams to enhance field efficiency and customer service. Excelled in health and safety compliance, achieving significant productivity improvements. Skilled in decision-making and team leadership, with a proven track record in hiring, training, and optimizing team performance.
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
National Field Service Manager- Residential Servic
CARMA Corp.
07.2023 - Current
- Led team of up to seven to eight (7 to 8) service technicians in field activities.
- Streamlined field operations for improved efficiency and reduced response times.
- Installed and provided technical support for equipment.
- Increased team productivity with effective scheduling and resource allocation.
- Conducted regular performance evaluations, identifying areas for improvement and implementing corrective actions as needed.
- Assessed operational needs and equipment availability to develop personnel schedules and assignments.
Meter Technician
Provident Energy Management
08.2020 - 06.2023
- Ensured accurate billing for clients, diligently verifying and correcting meter readings.
- Reduced downtime during service calls with prompt troubleshooting and corrective action measures.
- Provided reliable support for various utilities departments as needed, strengthening interdepartmental collaboration.
- Assisted in training new employees on proper meter installation, repair, and maintenance techniques.
- Performed comprehensive testing on newly installed meters to ensure their functionality before use.
- Trained new meter technicians to apply best practices and comply with safety procedures.
- Installed, Commissioned and Troubleshoot variety of smart metering system and confirm the compliance.
Quality Control Technician
C.T.D.I
09.2019 - 08.2020
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Endorse adjustments to the assembly and repair technician in case of failure.
- Responsible for calibration of ESD mats, heat gun, RF amplifier, and modem testing units.
Education
Me - Mechanical Engineering Technology/Technician
Durham College
Oshawa, ON04.2021
Bachelor's Degree - Instrumentation And Control Engineering
Gujart Technological University
Ahmedabad, Gujarat, India05.2018
Skills
- Scheduling jobs
- Managing service operations
- Health and safety compliance
- Field Operations
- Remote Team Management
- Customer Service
- Team Leadership
- Decision-Making
Certification
- Electrical Systems: Reading, Drawing, and Schematics
- AODA
- Standard First Aid and CPR Level C.
Affiliations
- Lifetime member of Indian Engineering Association (IEA) since 2015
- Active member of Science and Engineering Technology Professionals of Ontario since September 2018
- Visited International Space Research Organization (ISRO)
- Presented CARMA Corp. in Humber and Mohawk Collage for Talent Search.
Timeline
National Field Service Manager- Residential Servic
CARMA Corp.
07.2023 - Current
Meter Technician
Provident Energy Management
08.2020 - 06.2023
Quality Control Technician
C.T.D.I
09.2019 - 08.2020
Me - Mechanical Engineering Technology/Technician
Durham College
Bachelor's Degree - Instrumentation And Control Engineering
Gujart Technological University
- Electrical Systems: Reading, Drawing, and Schematics
- AODA
- Standard First Aid and CPR Level C.
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