Praweena Chandraraj
Surrey,BC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
11
11
years of professional experience
Work History
Sales Agent
The Acquisition Group
06.2022 - Current
- Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Trained and mentored new sales representatives.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Presented professional image consistent with company's brand values.
Secretary and Administrative Assistant
World Class Properties
03.2016 - 07.2018
- Screened visitors and issued badges to maintain safety and security.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained daily report documents, memos and invoices.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Sales & Marketing Coordinator / Executive
Lotus Technologies (Asia Broadcasting Corporation (PVT) Limited
05.2015 - 03.2016
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Created and maintained customer databases to facilitate customer segmentation.
- Monitored product line sales and costs, compiling thorough progress reports using data analysis.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Enhanced brand visibility through the creation of engaging promotional materials and digital content.
- Established strong partnerships with industry influencers, increasing brand awareness within target audiences.
- Maintained up-to-date knowledge of products and services offered to customers.
- Coordinated with media representatives and sponsors to conduct press releases and promotions.
- Scheduled and monitored sales team members' workloads to meet customer needs.
- Executed digital campaigns to improve brand awareness and online presence.
- Supported sales staff by providing market trends, account analyses and new product information.
- Collaborated with sales and marketing teams to coordinate promotional activities.
Account Manager - International Call Center
Inovaze BPO
05.2014 - 05.2015
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Generated advertising brochure for vendor use.
- Achieved or exceeded company-defined sales quotas.
- Negotiated prices, terms of sales and service agreements.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Recorded accurate and efficient records in customer database.
Telemarketing Executive
Brumby's International
02.2013 - 05.2014
- Enhanced lead generation through effective cold calling and persuasive sales pitches.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Monitored call center metrics, implementing improvements to increase efficiency and productivity.
- Overcame objections using friendly, persuasive strategies.
- Recorded contact information of customers and potential customers in internal database.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Maximized sales revenue by consistently meeting or exceeding monthly targets.
- Implemented quality checks on all outbound calls, maintaining a high level of professionalism at all times.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Education
High School Diploma -
St.Anthony's Girls' College, Kandy
Sri Lanka08.2012
Skills
- Meeting planning
- Data Gathering
- Data Entry
- Meeting Transcription
- Mail Processing
- Telephone Etiquette
- Prioritization
- Document Management
- Record Sorting and Filing
- Information Processing
- File Maintenance
- Flexible and Adaptable
Sports And Extra Curricular Activities
- Member of Swimming Club since 2000 - 2009 at St. Anthony's Girls' College, Kandy.
- Placed 2nd in both 25 M Free Style and Breast Stroke Women Under 12 in Provincial Swimming Meet - 2003.
- Participated in 2nd Age Group/Novices Swimming Championship organized by Central Province Aquatic Sports Association in 2006
- Placed 1st in Inter House Athletic Sport Meet for Under 13 Breast Stroke held at St. Anthony's Girls' College, Kandy.
- Participated in Leadership Training Course for Prefects Conducted by the Board of Prefects in the aforementioned College in 2012.
- Was a Committee Member of the Global School Partnership Club in 2009.
- Was a Member of the Cultural Performance Troupe at The Peace Bridge organized by The Chamber of Commerce & Industry Central Province in 2005.
- Vice President of The Photographic Club of the aforementioned College in 2011.
- Was a Junior and Senior Prefect at St. Anthony's Girls' College, Kandy. - 2009
- Awarded for Outstanding Performance as a Senior Prefect in 2012.
- Was a House Captain at St. Anthony's Girls' College, Kandy. - 2009
- Was the Head Prefect of St. Anthony's Girls' College, Kandy in 2012.
- Awarded college colors for Swimming Cricket at aforementioned college in 2004.
- Secretary of Catholic Association in the aforementioned College.
Personal Information
- Date of Birth: 11/23/93
- Nationality: Sri Lankan
- Marital Status: Married
References
- Noel Perera, Owner, Instant Imprints Burnaby , 6925 Antrim Ave, Burnaby, BC, V5J 4M, +604 6192601, store1005@instantimprints.com
- Jami Madden - Manager (Channel Sales Team) - The Acquisition Group : 4370 Dominion Street Burnaby BC
Disclaimer
…………………, ……………...
Languages
English
Full Professional
Tamil
Native or Bilingual
Hindi
Limited Working
Music lover / Swimmer and Traveller
I am a Pianist and a moderate Singer who has completed upto Grade 5 in Western Music (piano) through Institute of Western Music and Speech
I have won many competitions in Swimming and continue to do the same during leisure times.
Love to travel around at any time to explore wonderful places and gain more exposure.
Timeline
Sales Agent
The Acquisition Group
06.2022 - Current
Secretary and Administrative Assistant
World Class Properties
03.2016 - 07.2018
Sales & Marketing Coordinator / Executive
Lotus Technologies (Asia Broadcasting Corporation (PVT) Limited
05.2015 - 03.2016
Account Manager - International Call Center
Inovaze BPO
05.2014 - 05.2015
Telemarketing Executive
Brumby's International
02.2013 - 05.2014
High School Diploma -
St.Anthony's Girls' College, Kandy
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