Pravin Vidyadharan
Surrey,BC
Summary
Flexible work well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Customer Solutions Specialist
Rogers Communications
09.2021 - Current
- Trained customers on product usage for increased brand loyalty.
- Reviewed policies and procedures regularly, suggesting updates as needed to ensure alignment with industry best practices.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Created and maintained detailed database to develop promotional sales.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Contributed to the overall growth of the company by consistently surpassing sales targets and delivering exceptional customer experiences throughout each transaction.
- Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
Sales Executive
The Star Gold Coast
04.2016 - 03.2021
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Collaborated with marketing team to create impactful campaigns that generated new leads and increased brand awareness.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout the sales process.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Account Sales Executive
Wyndham Worldwide Corp
02.2014 - 04.2016
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Prepared sales presentations for clients showing success and credibility of products.
- Expanded market share by identifying new opportunities and targeting untapped markets.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Mentored junior sales executives, fostering a culture of continuous learning and growth within the team.
- Provided timely feedback to management on market trends and competitor activities, aiding in informed decisionmaking.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
Sales Associate
Vodafone Mobile Services
04.2012 - 01.2013
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Built relationships with customers to encourage repeat business.
Procurement Engineer
NCC Ltd, Nagarjuna Construction Company
08.2009 - 01.2012
- Produced and improved well-organized layouts, targeted material movement plans and detailed process maps to enhance [Type] operations.
- Achieved cost savings by negotiating contracts with suppliers and continuously monitoring market trends.
- Leveraged data analytics tools to make informed decisions about vendor selection based on factors such as price competitiveness reliability historical performance track record.
- Proposed logistics solutions for customers.
- Optimized inventory levels by analyzing usage patterns and forecasting future demand accurately.
- Reduced lead times by collaborating closely with suppliers, ensuring timely delivery of critical components.
- Conducted market research to gather intelligence on industry trends, competitor strategies, and potential new suppliers.
- Played a crucial role in the development of annual procurement budgets, aligning material needs with financial constraints.
- Implemented improvement initiatives to achieve inventory cost reductions and raw material delivery precision.
- Created specifications and performance test requirements to facilitate procurement of Construction material and equipment.
- Approved requisitions, placed purchase orders and expedited goods and services to meet Just In Time (JIT) inventory controls.
- Determined logistics support requirements such as facility details, staffing needs or safety or maintenance plans.
- Developed strong relationships with key suppliers to secure favorable pricing and terms for the company.
- Managed cross-functional teams to drive successful completion of complex procurement projects.
- Negotiated vendor payment terms and contract conditions to meet aggressive production and cost requirements.
- Ensured high-quality materials sourcing through supplier audits, quality checks, and thorough evaluation processes.
- Identified areas for process improvements within the procurement department resulting in enhanced efficiency across all activities.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
Education
GDM - Construction Management
ISBM
Ahmedabad06.2010
J.D. - Civil Engineering
Gujarat University
Ahmedabad05.2009
Skills
- Conflict Mediation
- Product and service knowledge
- Order Processing
- Account Management
- Direct Sales
- Sales expertise
- Strategic sales knowledge
- Problem Resolution
- Policies and Procedures Adherence
- Microsoft Office
- Sales Quota Achievement
- Retail store support
- Estimating
- Sales Transactions
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Malayalam
Native or Bilingual
Tamil
Professional Working
Timeline
Customer Solutions Specialist
Rogers Communications
09.2021 - Current
Sales Executive
The Star Gold Coast
04.2016 - 03.2021
Account Sales Executive
Wyndham Worldwide Corp
02.2014 - 04.2016
Sales Associate
Vodafone Mobile Services
04.2012 - 01.2013
Procurement Engineer
NCC Ltd, Nagarjuna Construction Company
08.2009 - 01.2012
GDM - Construction Management
ISBM
J.D. - Civil Engineering
Gujarat University
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