Pravin Pathrose
Niagara Falls,ON
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Cogeco Data Services
Niagara Falls, ON
11.2023 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Dietary Aide
Northwood
Halifax, NS
10.2021 - 03.2023
- Followed all food safety regulations while preparing meals for patients.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
Warehouse Worker
Mezza
Dartmouth, NS
07.2020 - 02.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
Kitchen Prep Cook
Red Chillies
Bedford, NS
11.2019 - 05.2020
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Supervisor
Tim Hortons
Niagara Falls, ON
11.2018 - 10.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Administrative Assistant
GDIS
Trivandrum, Kerala
12.2014 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Sales Agent
T Mobile
Alperton, UK
05.2010 - 08.2014
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
- Increased sales revenue by consistently meeting and exceeding sales targets.
Sales Associate
Next
London, UK
03.2009 - 03.2010
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
BBA - Business Management
North London Management College
London, UK07.2014
High School Diploma -
Pallithura Higher Secondary School
06-2008
Skills
- Microsoft Word
- Microsoft Excel
- Boxing and labeling
- Product organisation
- Product displays
- Proficiency in communication skills
- Food Safety
- Food Preparation
- Sales
- Individual Dietary Support
- Meal Preparation
- First-aid
- Documentation expertise
- Good Communication
- Computer Skills
- Powerpoint
- Outlook
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Administrative Assistant
Cogeco Data Services
11.2023 - Current
Dietary Aide
Northwood
10.2021 - 03.2023
Warehouse Worker
Mezza
07.2020 - 02.2021
Kitchen Prep Cook
Red Chillies
11.2019 - 05.2020
Supervisor
Tim Hortons
11.2018 - 10.2019
Administrative Assistant
GDIS
12.2014 - 10.2018
Sales Agent
T Mobile
05.2010 - 08.2014
Sales Associate
Next
03.2009 - 03.2010
BBA - Business Management
North London Management College
High School Diploma -
Pallithura Higher Secondary School