Praveen Thomas
Cambridge,ON
Summary
Dynamic and results-driven Accounting and Sales Specialist with a proven track record of success in both accounting and sales roles. With over 7 years of comprehensive accounting expertise and 1+ year in sales, excelling in financial operations and client relationship management. Proven expertise in accounts receivables, collections, account payables, and financial reporting, with a strong ability to optimize financial processes and ensure accuracy. Expert at building and maintaining client relationships, optimizing financial operations, and delivering accurate and timely reporting. A detail-oriented and proactive problem-solver committed to achieving high-quality results. Seeking to leverage diverse skill set and experience to contribute to the success of a dynamic organization.
Overview
9
9
years of professional experience
Work History
Technical Sales Specialist (Outbound)
NTT - Nippon Telegraph & Telephone Corporation (Rogers)
11.2023 - Current
- Provide technical outbound support to existing account holders, resolving issues, troubleshooting problems, and ensuring ongoing customer satisfaction.
- Educate customers on product features and benefits, tailoring explanations to their specific requirements with clear examples.
- Maintain up-to-date knowledge of products and services, communicate their features and benefits to clients, and answer customer inquiries
- Use effective sales techniques, including rapport-building, value demonstration, and objection handling, to persuade customers and close sales
- Set and pursue sales targets, consistently supporting the sales team's success and advancing organizational objectives
Senior Analyst Collections
Oracle India Private Limited
02.2023 - 07.2023
- Managed a diverse portfolio of customer accounts with balances ranging from $25,000 to $100,000, applying a strategic approach to ensure timely collections.
- Contacted customers, partners, and distributors according to a defined collection strategy, proactively addressing overdue payments and resolving billing discrepancies.
- Investigated and resolved billing issues by reviewing contract terms, addressing disputes, and implementing solutions to prevent future occurrences.
- Prepared weekly collection reports, monitoring overdue accounts through automated systems, and identifying areas for process improvement.
- Worked closely with customers, sales teams, and management to resolve payment challenges, utilizing leverage tools like credit holds and escalation procedures to manage delinquent accounts.
Accountant
Muscat Green Leaves L.L.C
04.2019 - 10.2022
- Prepared, posted, verified, and recorded customer payments and transactions, while also submitting invoices and statements of account to customers
- Engaged with clients via email and telephone to meet individual and company contact targets, ensuring effective communication regarding accounts receivable
- Maintained and updated customer files to reflect changes such as name or address updates, mergers, and mailing preferences, ensuring accurate records
- Monitored customer accounts to ensure compliance with credit limits and payment terms, drafting correspondence for standard past-due accounts and collections
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfers, verifying totals, preparing reports, and collaborating with other departments to resolve disputes efficiently
Accounts Receivable Assistant
Al Jishi Corporation W.L.L
12.2015 - 01.2019
- Prepared, posted, verified, and recorded customer payments and transactions, while also submitting invoices and
statements of account to customers. - Engaged with clients via email and telephone to meet individual and company contact targets, ensuring effective communication regarding accounts receivable.
- Maintained and updated customer files to reflect changes such as name or address updates, mergers, and mailing preferences, ensuring accurate records.
- Monitored customer accounts to ensure compliance with credit limits and payment terms, drafting correspondence for standard past-due accounts and collections.
- Summarized receivables by maintaining invoice accounts, coordinating monthly transfers, verifying totals, preparing reports, and collaborating with other departments to resolve disputes efficiently.
Education
Master of Business Administration - Finance
CMS Business School - Jain University
06-2015
Bachelor of Commerce - Accounting
Kristu Jayanti College - Bangalore University
06-2011
Skills
- Customer service
- Organizational skills
- Attention to detail
- Analytical thinking
- Dispute resolution
- Aging reports analysis
- Invoice processing
- Collections
- Bank reconciliation
- Financial statements
- Advanced Excel, Word, Powerpoint
- Oracle Fusion Applications (OFA)
- QuickBooks
- Tally ERP 90
Languages
English
Full Professional
Hindi
Professional Working
Malayalam
Native or Bilingual
Timeline
Technical Sales Specialist (Outbound)
NTT - Nippon Telegraph & Telephone Corporation (Rogers)
11.2023 - Current
Senior Analyst Collections
Oracle India Private Limited
02.2023 - 07.2023
Accountant
Muscat Green Leaves L.L.C
04.2019 - 10.2022
Accounts Receivable Assistant
Al Jishi Corporation W.L.L
12.2015 - 01.2019
Master of Business Administration - Finance
CMS Business School - Jain University
Bachelor of Commerce - Accounting
Kristu Jayanti College - Bangalore University
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