Praveen Joel Francis

• Act as the primary point of contact for all customer account management inquiries in relation to the German brand Hansgrohe bath/sanitary ware products, as well as Rocell tiles and bath/sanitary ware products.

• Meeting revenue targets and driving profitability was the primary duty of the Head of Modern Trade of the Company.

• In charge of sales and marketing and account management for globally recognized sanitaryware and showers, faucets and accessories. Brands such as Villeroy & Boch, GERMANY, ISVEA of ITALY, OLI, and the Co-brands, AIKE, EMCO, MAXIFLOW, etc.

• Achieving targets by engaging in project sales of bath and sanitary ware , accessories of European brands such as DURAVIT, HANSGROHE, TESSE, REMER, ONGA, GEBRIT, SCHELL, and others for the building and interior sectors.

• Managing overall Sales and Marketing activities for the company.

• To generate project sales from the existing market such as luxury buildings, hotels, apartments, domestic retail market.

• Developed corporate channel in the construction field for 'SIVILIMA' Brand by collaborating with architects, contractors/builders, cost consultants, and interior designers.
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• Devised successful sales strategies by identifying potential market segments to boost revenue.

• Maintained outstanding performance by consistently meeting or exceeding KPIs throughout tenure. Expertly managed incoming calls, customer emails, and complaints while efficiently processing product orders and resolving inquiries through the CCBS ORACLE system. Proactively identified escalated issues for effective resolution by supervisors.

• Executed 'Dial for Beer' special project in Colombo Area.
• Processed payments accurately and efficiently using cash registers and other point of sale systems.
• Assisted customers over the phone, providing helpful information regarding products and services.

Built and nurtured client relationships resulting in a notable increase in sales revenue for life insurance policies.